I'm a fan of Tim Hortons but not the Clayton location. This store has poor management and staff. They are mostly rude, inexperience, unprofessional and don't like to listen to customer (like other customer experiences - see other reviews ).I feel rushed all the times that I've visited and ordered at this store (both drive thru and in-store).Owners should replace their managers and staff or retrain them so they become better. I'm definitely not coming back to this store.
Very poor service I have ever seen. Treating the people badly or I can say insulting. I would never go back to this shop. She handed over the stuffs far away from me so that I had to bend and stretch forward to collect. This is insane and I can be contacted anytime regarding this review. Treating their own community people in a different way. Workers should be shuffled or expelled with this kind of behaviour. This is not the first time that I am noticing them.
Inside service was EXTREMELY SLOW. Stood in line for good 5-7 minutes whiles the other (3) cashiers we're hanging out and chatting by the drive-thru window. Once i got my order (med french vanilla) i ended up waiting another 7 mins..This is outrageous and probably should fire all employees or teach them how to work?
Absolutely the rudest, most horrible staff EVER!! I used the computer kiosk to order an iced mocha with oat milk and an extra shot of espresso. They made a drink with the extra shot, but used cow's milk. When I tried to explain that I ordered oat milk and had a witness who agreed, they said the receipt did not tell them that, so they refused to do anything. They said, "You are fighting. We will have to waste the drink. If you want oat milk, you have to pay for another drink." I refused to pay for another machine-made drink. My last two trips to any Tim Horton's have been unbelievably disappointing, ever since American A&W bought them out. I will never go to any Tim Horton's again. Very sad - it was a Canadian icon. No longer.
Went there first time I asked for a small chai tea double double twice in the drive through still they guys gave me coffee instead , went inside to change my drink the staff was so unprofessional one of the girl changed my drink bought a chai tea which was not even filled to the top . So disappointed on this location . I can understand the drive through misunderstanding but at least they guys need to follow proper standards. Thank you
In the 10 minutes I was in here, I've witnessed an employee accept a return due to handing a customer the wrong order, and then placing the baked goods back into the display case.Normally it wouldn't be an issue had the baked goods not left the counter and the customer having left the store. But it was quite concerning that a dozen donuts were placed back and ready to be served to another customer, not knowing what happened after the first customer left with the box.I do hope this was a one-off and isn't normal practice.
Last night I was serve by a lady in a black scarf I ordered double double, timbits and the new drink called cinnamon oat cold brew the cashier said they don’t have that drink. I pointed at the menu she looks at the menu and she says sorry we don’t have that drink. I replied what do you mean? It’s on the menu she goes to the back and asks someone if we have that drink she then says nvm we have that. Keep in mind there’s no line up, so then first she gets the tim bit but what’s disgusting is she grabs the timbits with her glove with no paper tissue or tongs and the gloves she had on she was touching everything card machine, cash register etc. Really unsanitized a safety protocol, to make matters worst it took her 20mins to make my drink even her co worker was telling her she was very slow and at the end she gives the drink but the drink was just covered with milk and coffee around the cup she also forgot to give my Tim bits I had to ask her after she gave me the drinks she was like alright here you go sir! I asked her where’s my tim bits? She was like oh RIGHT! Here you go! Like common get your employees well trained before serving.
I come to this Tim Hortons because it is the closest one to me.. but almost everytime I come in the morning around 6 /6:30am, they do not seem to have ANY donuts or timbits available.. I know they open at 5am.. so you would think they would prep a few before you officially open. Then they had a sign on their drive through saying to go to the next window and they will assist on their speaker, when i did, the lady on the drive thru today was like, you need to order there. You cant order here, when i said there was a sign, she kept insisting that i order there.. and i was like.. you have a sign that said to come to the window, and they said it was probably night team, and i said, so since you didnt take off the sign, you want me to go around again to order? like that is not my fault. they finally gave in. But they are so far, to be quite a bad experience. sigh... again, i go here cuz its closest to me before work. Sigh..
being a Tim hortons customer for years, never had an unpleasant experience with tims, but this store gives me my first bad fast-food restaurant experience, and the worst experience of shopping ever. Their attitude of service does make me angry at the first, but then it's more disappointment. I understand that they have drive through and dining room to run, but seems this store is over focused on the drive through. anyway, good luck for the walk-ins and online orders.edit: i need to apologize for my words that I thought they were over focused on the drive through, because after reading some other reviews I found people complain about drive through as well. anyway, good luck to all the people come to this shop.
Never had a Timmys reject my request to modify my breakfast wrap before. I asked them to take out chipotle sauce and I wanted ketchup instead. It was a NO. So rude and disappointing. Won’t visit this location again.