I went to this location because I was so excited for the BT21 Kosmos drink, but they didn't have the cups. So I figured they'd at least give us the cards that came with the cup, but we didn't get that either. Okay, I understand that due to high demand, you may run out at times. So we decided to get something different, but they were out of a bunch of items, so we had to adjust our order yet again. It wasn't just us; while we were waiting for our drinks, the following customers were in a similar situation, having to adjust their orders three times since they didn't have what they needed. As a result, I was quite disappointed because I came a long way to this location and ended up getting nothing.
My choice of BT 21 Cosmos was out of stock. The kind lady took note of my number and called me when it arrived. Excellent customer service and the drink made my daughter's day
I came here quite sometimes cuz this was the only chatime on the East. But the drink tonight was bad. It tastes so plain, feel like just a cup of water with couple drops of syrup, no tea taste. Bubbles inside were hard. Idk if it was bad timing or bad choice. Disappointed
3rd time I come to this location 1 HOUR before closing and they don’t have pearls, maybe they should start making more so they don’t run out of them every single day. I wouldn’t don’t recommend, go to another location or don’t get bbt at all.
online pick up takes longer…. It’s better to go to store and order drink. Quite disappointed service
One of our go to places for chai time in Surrey. Consistent each time we go and to other stores with fresh pearls/jelly. Always fast and get to order and go right away. Always order mango qq (one of my favourites) and the Thai milk tea is always good here as well-another favourite on the list. Roasted brown rice milk tea is another good one!
Don’t bother going there after 8:45 pm, they never have pearls. I went there twice in a row, no pearls and they don’t seem to care about running out of pearls one hour before closing.
Chatime is so bomb! I love all of the drinks I've tried so far. The Brown Sugar Boba with Oat Milk is a must, love the tea series too. Recommend Strawberry Passionfruit Tea and Mango Grapefruit Tea, both so refreshing
Awesome and my absolute first time ever having or even tasting a Bubble Tea and it was fantabulous yummily in my tummily!! My nephew who is a young 9 years old! Auntie and Uncle took him for one of his favorite drinks!! BUBBLE TEA!!! Our daughter takes him into the fine establishment to order our drinks and upon ordering the drinks they asked if we would like the regular sugar, without us knowing and only after we drank our drinks did I specifically remember our nephews mother sternly telling him only half sugar!! LOL!! To our daughters dismay and our nephew saying nothing when it came to teokinb the waitress only half sugar please! LOL!! He smiled accepting the full ordered sugar filled Bubble Tea!! We were vibrating from the overdose of the yummy tasting sugar filled Bubble Tea!! We'll definitely be going back for more!!!
Great. The only thing is that by the time my uber eats app told me it was ready, it was already half melted.