Had a lot of errors made on my orders in the past but it's hard to get good help over the last 2 years in the food industry so nothing much I can say besides that......just glad the food is still safe to eat I guess. ?
No problem with the cashier taking orders. It was the one whose preparing the order. It was a hard day for us as my Aunt pick up Uncle from a doctors appointment and no time to make for food and decided to just order McDo at Cambie and Shell Road, Richmond. Unfortunately, when we got home.. check the bag and missing 2 of our order. Aunt called McDo and speak to a manager and just said came out from his meeting blah blah and said that apologized about what happen and said manager that he will communicate with the front desk to arrange a pick up for the missing order. My aunt told the manager to just send nephew and just mention about missing order to the window booth and they will know. It was tight this day for me as I picked a family from clinic knowing that We won’t do cooking much.. Was frustrated and feeling so angry as when your hungry and needed to eat someone. Because of trust and thinking that as a worker.. we always carry a big part of A in everything we do. Send my nephew and didn’t happen what the manager said to my Aunt, and the front cash at the MCDo store needed my Aunt to go personally and picked the missing orders, that’s ridiculous, meaning that the Manager whom my Aunt spoke with didn’t communicate what was agreed upon. How can they forget a chocolate milk and a chicken crispy wrap to put in the paper bag. Should be the food dispatch to make sure it’s everything is in the bag.
Very efficient, accurate service! Friendly staff. Too bad they don't offer free coffee refills though.
McDonald’s. Not much going on here. Food is as good (or bad) as you think it is. Deliciously awful for us. Service was good at this location.
we were heading out the door carrying a large order when Dan stopped what he was doing and rushed over to take almost all of it and help us with it to our car. once i got to the car and put what i had in and meet him back to grab the rest of my food he even came and opened the door for me. to him it may not have been a big deal but to us it was so kind and caring. thanks dan! we were thankful for you kindness today!if we are ever in richmond again we will stop by and hope to see him again!
Edited: So after not going to this location for a while I decided to go again. I've went back so far twice this month, and so far the service is much better! Customer service is friendlier and got our orders right.Previous post:I've finally had it with this McDonald's! I go here often because it's the closest one to my house. I rarely get anything for myself it's always for the kids. The drive thru service there is really horrible, I always ask for no straws, no condiments, and no toys in the Happy Meal and they make me feel that I am an inconvenience to them! My 3 kids also do not need more plastic toys and 3 of the same thing! But they still put a toy in it from time to time! This one time I looked in the Happy Meal boxes to make sure there is no toys before leaving and when there is a toy I tell them to take it back and they won't saying it's in the box already and it's covid related, I tell them I didn't touch it, so this lady I recognize, who is always rude everytime I see her, takes the toy roughly out and flips the bag of fries to fall all over in the box. At that time I didn't say anything. Other times I have ordered a regular meal for one of kids, I get medium apple juice but they give me a small and I have to correct them. There are other things she has done but this time around I finally had it when she gave me attitude, cut me off when I spoke, and chucked the BBQ sauce into the happy meal box when I told her I asked for BBQ and not sweet and sour. I had to go in and speak to the manager this time about her behaviour! I was so angry that I was holding myself back from blowing up and I couldn't think straight to tell the manager why I was so upset with the specific lady who served me! I'm a mother of three, two with special needs, I don't need someone to judge me especially when I'm getting food for my kids! That lady and most of the staff doesn't even seem happy working there, if the can't handle the pressure or stress they shouldn't be doing that job! No one forced them and if they need to work bc of circumstances then don't bring your personal business to affect your work! They also get my orders wrong 50% of the time! I shouldn't have to feel uncomfortable going to McDonald's! It's horrible!
Just went through drive through. Came home with cheeseburgers without cheese and starwberry milkshakes that taste funky. Usually an ok McDonalds so today may not be the best day to visit
Came today bought 2 happy meals and mcchicken meal asked to park for unsalted fries. I asked for all the drinks no ice came with ice i have to come inside to return the drinks because the guy who delivered my order worked in front i dont understand why i have to come in. My sandwich looked old with very little lettuce.
It's a McDonald's, what can I say? I have been here many times because it's convenient on my commute, not because I think the food and/or service is fantastic. The food is ok (fast food), the coffee is hit or miss (the staff can't seem to make it as I've ordered it 90% of the time), some of the staff are friendly, some of the staff are not so friendly. The drive through situation is not very good, nor the parking. The whole site plan for this complex is not very good (not enough spaces, blind corners, tight lanes), but that's not McDonald's fault.
Check you food before you eat it. They served me a raw Junior Chicken that I didn't notice until it was too late.