If someone could clean or empty the garbage at least every 2 hours, that would be considered a win. They win the worst service award as the manager will argue with you about a chicken wrap that looks like it's a day old and someone took a bite out of it. Fries are served so old and soggy they look like they were boiled.
What a nice location. They have a couch and a lot of booth seating. They also have a small Play Place for kids open from 7-9pm.The Habanero Bacon Egg McMuffin was messy and had a ton of sauce dripping out of it. I don’t suggest you eat it in your car.
Came in and ordered from the self checkout. Overheard the manager 'training' two new staff members in the most toxic and abusive way I've ever heard in all my 15 years of working retail and customer service. She said, "This is your last day of training, after this you'll have no more training. You've been listening to me which is good, but you've also been listening to other people, which is a problem."I was very uncomfortable and had to leave, my group wanted to eat inside, but I couldn't stay there after that.It's no wonder McDonald's has the reputation it has as an employer with Management like that.
Best service ever!!! Mostly i order online from this restaurant and food is always fresh and warm, sometime they don’t put mayonaise in the bag i asked for but main is food which is best. Even if i walk in they will treat you kindly and with a big smile always. Highly recommended this one from all Richmond locations.
One of the best McDonalds locations,Design of store is very niceFood is also good.Service is fast and staff are nice.This branch is larger and features kids place as well.It is relatively clean.It can get busy.Drive through is usually not so busy though.
Probably the best McDonald's in Richmond, especially for dine-in. I've had two errors total after eating there once per week for years, and both times the issue was immediately rectified. Staff are nice and easy to deal with, were a little annoying about mask theater during the wuhan pandemic thing, but were never rude or aggressive so it's not enough to warrant a loss in rating. Nowadays it's business as usual, and I'm yet to have any issue.
One of the two drive through stalls was closed. Waited for 10min without moving before I got out of the drive through line and left. Executives should pay staff more instead of taking huge bonuses so locations can operate efficiently
Just came from this location and was really disappointed by their poor lack of organizational skills from the staff and long wait to get your food. I ordered my food online by the app they keep promoting yo speed up the process of waiting but I do not recommend to choose getting your order by drive-thru. They don't know how to take and give your order from the app you use properly and I guess it takes a lot of brain power by the staff to comprehend everything. I had to wait for my order for 15mins at the drive thru and when the girl finally came out she asked me what my order was......are you kidding me?!?? Anyways, don't go through the drive thru if you use the app and they should take the award this location received last year or whenever it was away. Good luck out there!
This is the poorest run McDonald's in Richmond. Every time I place a mobile order it is NEVER accurate. The food is always just warm and doesn't seem to be fresh. If you are in the mood for McDonald's I would not do it here!
Consistently messes up orders placed via delivery apps . 4 out of 6 orders either missing condiments requested or missing items paid for or ordered. Last order was gravy and one sandwich paid for and this time got two bun bottoms on my McDouble and no Mayo as requested . Come on guys you can put a little effort to double check order accuracy . No such issues at other locations for me .