Cafe Loyal 來佬 • 快餐室

11911 Bridgeport Rd #101, Richmond - V6X 1T5
89 reviews
Fast Food
(604) 447-4911

We were so excited to try this restaurant for the first time, as we have been checking out the website menu for quite a while now.My friend made a phone call yesterday at noon to place our orders.We first tested the online order by putting everything into the cart. It seemed to be working. But we had some questions, so my friend decided to call them first. Staff who took the call said their website order is not available, so my friend placed the order over the phone.The staff said the total at the end of order. The dishes we're ordering are $18 - but on the website menu, our orders were all stated as $16 even after choosing the drink?? There was no mention of additional charge on drinks either. The staff on the phone started getting defensive and aggressive, eventually slamming the phone down on my friend. Probably he was believing their website was showing the correct price at that time, but that was really rude -- slamming the phone on a potential customer... We were about to order elsewhere until the staff decided to call back to explain the difference of $2 and admitted the website menu is not working/adding up correctly, and we decided to give it another chance.Anyway, my friend was picking up the large order and a staff member was nice enough to help carry it to the car (assuming he's the same staff who took the call), in my opinion that slightly made up for the rudeness shown earlier on.Regarding the food, my dish (cream corn & chicken on rice) tasted alright, the portion was generous. My friend's dish (satay beef on rice), beef was on the tough side, and the taste was OK. As for the seafood w/ hot sauce fried rice, I believe that was the best valued one. Taste was OK too. Same goes for the pan fried beef rice noodle. The soup was on the bland side, could definitely do with a bit more flavour. The iced milk / coffee were milky and tasty.Overall, the experience was adequate. But I would like to suggest the following:1) Please update website prices to avoid conflict with customers in the future.2) Please have the staff be familiar with basic phone etiquette. And when a customer points out an error on your menu, please kindly double-check before going on defense mode.3) Would be nice to have more choices of vegetarian / pescetarian dishes.Hoping that my review would be helpful in improving your restaurant.Final Rating: 2.5/5

The staff here is super polite and friendly. They will not urge you to place an order. They are not in a rush. This makes you feel like home.The curry beef brisket is very soft and easy to chew. The chef is very generous in providing the brisket. You will still have the brisket and the curry sauce even you have the final spoon of rice. However, the brisket is a little bit salty.The iced milk tea is silky and not too sweet.The restaurant has plenty of sun room. This makes the atmosphere delightful.The washroom needs to be improved as there is a minor leak with the flush water pipe. Other than that, this is a nice cafe which strikes a good balance between price, quantity, quality and experience.

Excellent service!!!!!Pretty good food. Nice food presentation

Yang Chow Fried Rice with Tea/Coffee Combo Drink. The food comes out piping hot and fresh. Definitely made to order and fast. The portions are big and filling. The drink is made well. Not too strong and not too weak. The establishment is really clean and tidy. The staff are friendly and quick to respond to clean and free up any tables for new customers waiting to sit down. Sometimes parking can be a challenge but once you're here, you'll eat well. Enjoy!

Food is at a decent price. The restaurant is very warm and inviting. I can see parking being a nightmare during peak times such as lunch. The washrooms need updating and is very cold. The toilet paper chafes my butt.

The most retarded person i’ve ever met at Canada, the staffs’ brain is like broken windows 98 systems! Only know signs but no EQ at all, also taking other’s photos without an approval! Their stuff will use his hominid’s body to not allowing you to pick up your order if parked at handicappdd spot! Even your order is ready, even the whole process is only take 10 seconds! Suggest not going to try at this terrible restaurant, silly people cannot make any good food!By the way, the portions were small!

Felt obligated to leave a review for the shops great hospitality. I mean, food is good to awesome for some dishes. The friendliness is just unmatched. Did the whole crew greet me like 3 times n said bye also? I hadnt felt this enthusism at any place in as long as i can remember. I think mentality speaks for food quality. Best curry beef brisket in town. Like seriously.

A lot of the ingredients are cheap substitutes. We ordered a breakfast with over easy eggs and sausages. Instead the eggs were overcooked and we got HOT DOGS on q stick instead sausages

Pretty healthy tasty food. Quick service ☺️

Food looks and tastes super good! The owner is very nice :)