Service was very good, but the food was disappointing. We ordered salmon and chicken dishes. They both came as a small piece of meat on a huge pile of what tasted like salty instant mashed potatoes mixed from a box.
The manager today was able to accommodate 25 parents from out BC Summer games team and did an amazing job. The service and food and drinks amazing!!!!
I went for supper here last week. The restaurant had poor lighting, uncomfortable seats, the server was slow, disorganized and inaccurate.The roast beef baguette contained very overcooked, gristly and barely chewable meat, and something in it tasted moldy. The salad had wilted lettuce, and the house dressing was mostly vinegar.The baguette was replaced with calamari which had so much pickled unidentifiable stuff on it that it overpowered the delicate flavor of calamari.I will never go there again.
Quick service, good atmosphere
Visited oakroom grill for the first time and got myself some of their calimari. It tasted good and had some peppers and I think pickled ginger mixed in. That gave it a very small amount of kick (nothing significant though). The calimari tasted good and did not have any fishy taste. As a personal fan of "spicy" calimari I would have loved a spicy option as I feel they could really bring it to the next level that way.
Great food fairly priced and amazing service. Was served a beverage within 3 minutes and food roughly 10 mins after. Had the Steak with exotic mushrooms and it was great. Would recommend to guests staying at Super 8.
While the service we received was beyond extraordinary, unfortunately the food did not match up. My order was made incorrectly, and my partner’s did not taste good. The fries were bland, as were the chicken fingers that replaced my partner’s original meal. The only thing that tasted really good was the chocolate lava cake.All of that being said, however, the customer service was beyond compare. Braxtyn, our server, was kind and attentive, and mentioned our dissatisfaction to Eseme, the manager, without any attempt at escalation from us. Eseme came to talk to us about the issues, apologized, and generously compensated for the problems we’d experienced.I may go back again, if only for dessert and a fantastic customer service experience.
The service was amazing and the food was delicious ? My steak was made perfectly, and the lobster was broiled for just the right amount of time! We will definitely be returning.
Typical upper steakhouse experience. Staff were friendly and helpful. Menu variety, price and quality are typical for type of restaurant. Parking is shared and very limited.
This place appears to be a restaurant that is aiming for a first class experience (with the associated pricing) but actually providing one that barely approaches a third rate standard.The first impression was a disorganized entry. They did not have their vaccine passport app working properly and this caused a great deal of confusion.When seated, things improved with a charming waiter named Dan. He was generally polite and engaging.However after ordering our meals the experience fell off.We waiting over an hour for our food which wasn't at all good. My friend ordered the steak and lobster ($50+!!!) - the steak was poorly prepared and lobster rubbery.I ordered the fish and chips which was okay, but asked for some mayonnaise and was charged $1.49 for the standard condiment.After Dan's profuse apologies for the long wait, there was no effort to make things right. Instead we observed Dan run around aimlessly while not bringing us the credit card machine so we could finally leave over two hours after being seated.Overall a poor experience and that's not even considering the overpriced nature of the meal.Would not recommend.