The staff were friendly and helpful. I had a coupon that they couldn’t figure out how to ring in and they let me use it by adjusting the price of my pizza manually. The pizza tasted great and the toppings were fresh.
I ordered pizza today online at 4:45pm and asked for a delivery at 6:00 p.m. The website allows you to choose 15 minute increments. I set about trying to finish some things around the house before 6:00 p.m. The pizza arrived just before 5:20, a full 40 minutes ahead of schedule. I checked my receipt to make sure I didn't make the mistake. I confirmed that the order was for 6pm. I called them to inquire about the mistake. The man on the phone rudely told me that the problem was mine and that deliveries could happen anytime. I asked what the point of having a specific delivery time was if they were just delivered whenever. He said they started making the pizzas when an order came in. Is this the first world problem? You bet. In fact it's not even that big a deal except for the fact the Lynn Valley franchise made it clear that the problem was mine. The suggested remedy was to send the driver back pick up the pizzas and re-deliver them at 6:00 p.m. um, thanks but no. I would suggest that as a business the appropriate response would be to hear your customers concerns and try to address them in a polite manner. The delivery driver seemed nice but come on Freshslice, get your act together. I'd recommend against using this outlet until they improve their customer service and figure out their online delivery timelines. Sadly the pizza wasn't even good and the wings were soaked in a puddle of barbecue sauce. I'll be going back to another pizza outfit next time. Sorry Freshslice you've lost my business for good. Stay away
$6 will get you 2 slices.If you are BCAA member, you will also get a FREE pop.?Clean store with friendly staff.
I am shocked with the experience I have just had here. They had literally no pizzas ready, so I agreed on some flavours I don’t really like as I was in a rush to get going. I asked for my slices to be put into a box and guy refused! He was like I only have 4 slice boxs, I said okay please but in a 4 slice box then I’ll pay the extra for the box, he refused again! No must be 4 slices 3 slices go into a bag. Then he chucks the pizza in the bag and says take it or leave. Like what the heck. Needless to say, I left and the guy yells at me to not come back. I don’t understand why they wouldn’t put it into a box? It still doesn’t make sense to me. I offered to pay for the box! DO NOT RECOMMEND THIS PLACE! Most fresh slices are great, not this one!!
Always really good pizza and wings. I usually always pick up but had delivery for the first time tonight. The delivery driver was really polite just like the people running the restaurant store.
THE MOST AMAZING PIZZA AND SERVICE! Will always stop by for a slice or two when I’m in the area love the store, truely amazing
Bomb and affordable pizza!!! And very nice employee today :D
I’ve been a long time customer and the location truly feels like home. Great owners and workers love talking to them. Don’t even get me started on the food every time I eat there the pizza is just phenomenal!
Great customer service!
Great pizza friendly people LOVED the experience. Will definitely be coming back!