I went here for a nice waterfront view dinner with my parents and was extremely disappointed. Where food should be served hot we were served warm food, the food was extra oily, horrible customer service and literally having to ask for the essentials such as utensils, napkins and such is not what i would expect for an establishment in such a beautiful setting. My mum even asked for the dessert menu in hopes that she atleast enjoy something sweet to end the night and literally the rude waitress just handed her the bill. I understand if it were busy but literally there were 3 tables and one was ours. The staff were conversating about personal matters near the bar and totally ignoring their customers. It wasnt just our table, who experience this level of service. Another couple came in and literally the waitress was beyond rude to them too. Her tone of voice and remarks, you really wonder if she was cut out to work in the public sector. I've eaten at many restaurants and by far this is one of the worst experiences ever. I definitely will not be coming back here nor recommending this to anyone ever. My mum was so disappointed that we had to go and find another place to have dessert. What a waste of money. I'd rather have McDonalds than come back here.
Cafeteria style menu and they were out of half their beers on tap. I ordered water. My date ordered mozzarella sticks "on a bed of French fries"?! Who even serves mozzarella sticks? He asked for clam chowder as a side because they offered. This is what I ate. Had I paid for the chowder as a separate dish, it would have been $15, but by ordering it this way we got two meals for the ridiculously priced mozzarella sticks. Do they not have anyone managing this place?You'd expect this style of food in a dive bar, not a waterfront bistro! $17 for 4 tiny mozzarella sticks battered in a bland flour mix and deep fried in dirty oil. Unreal. My date had a cesar and said they forgot a couple ingredients. The views from this restaurant are beautiful, but it was hard not to notice the clueless servers loitering around the bar with their hands in their pockets, texting or socializing with one another and ignoring their customers. This place used to be good. Another casuality of the Covid Era.
Very disappointing for what should be the best waterfront restaurant in town. There was a very limited menu of fried food, nothing that wasn’t thrown in the frier. No GF options, salads poor, basically just junk from the freezer into the hot fat. Service was ok, but by 7.30 they were looking at the their watches and hoping we would leave, which we did. Then it was empty - very weird for a Saturday evening. We left and walked into the town which was lively and full of much nicer places to eat - you live and learn.
Follow the logic on this one. We ordered a beer and a burger at lunch on a Wednesday. The service was fine, but the food decidedly average (the fries overcooked, the burger dry). At the end of the meal, I noticed a small card that said '$10 burger and beer Wednesdays'. Great. However, when the bill came, the burger and fries were charged at $22 and the beer at $7. I pointed it out to the waitress but she said that I hadn't asked for the special. I agreed that I hadn't, but said that we ordered exactly what the special was and that we weren't told about the deal. She said she would 'see what she could do'. A few minutes later, another waitress came over with the reductions made, but she was clearly not happy and warned me that I was really not eligible for the deal because I had fries with my burger. You'd think she might have apologized and admitted that she should have pointed out the special; but no, instead she chose to argue the point. So yes, I won't be back. If you do go for the Wednesday special, take a lawyer.
The PROS found ourselves in downtown Nanaimo yesterday, and we were looking for a place to #putitinmyMOUTH ~ We decided we wanted to go somewhere iconic, and that had a great view. We got a great table, excellent service, a beautiful view and a tasty meal.PROS TIP : SAY YES TO THE GRAVY!PHOTO : Club House with Fries
This restaurant has a great location with some local seafood. We have been here several months ago but not satisfied with their food. Came back again when we walked around downtown Nanaimo. Its food looks much better than before. We ordered cod fish chip and seafood chowder, tasted very good. Service was great too, especially the new manager Terry was friendly and brought us a great location to have a beautiful view.
From Vancouver we’ve been travelling to the Island and stopped in Nanaimo for dinner. We found this restaurant in Nanaimo with a amazing view and beautiful surrounding’s. I have to say so far this has been the best dinner we’ve had on the Island. We had there seafood chowder and coconut prawns both were a hit ! The service was great, very friendly server. The only issue was the longer wait time for our meals, maybe the place was too full and people waiting to get in. We will definitely be back here when we're in Nanaimo again.
What a beautiful spot!! We had a great dinner, the halibut was sooo good an nice and hot. My husband had bourbon chicken. Our server was soo sweet!! You need to eat here!! We were treated like royalty by the entire staff!!!
Sat on patio and great view of water .Seafood chowder soup was tasty but main food was just ok . Not too many seafood choice
So poor experience, the place itself is great nice, view and ambiance. However, the food not so good at all, for the price the portions are way too poor. And also, seemed like they used leftovers for the fries and salad. Not worthy at all.