It's Tim's, I tend to find the service mediocre, same with the food, the same issue I have with Timmy's in general honestly, but needed a coffee and doughnut and they were the only game in town.
Washroom was discusting, need to be checked/cleaned more often. Food order was fast, coffee good.
Can't complain about the food and service everything's great. But the crackheads inside and outside make it really scummy there. I feel bad for the staff at this location having to deal with them everyday
People who pay for there food are asked to leave, after 20mins into eating as there holding up spots for paying customers.Even i have been asked to leave because I was using there "free" internet and didnt buy anything. I was on my data told them there "free" internet wasnt working...I had food in front of me that I just bought but couldn't eat yet because everything scalding hot. I like to taste my food not have no taste buds left. It wasnt even busy there was no one in there not even single person besides me.
They never get my order right and they burn bagels/croissants when they warm them up. There’s always something missing or they don’t follow instructions.
Service and food are of the norm ...coffee is great but the lack of attention to the cleanongnand upkeep of the bathrooms is disgusting and taking away the right for customer to use them does not solve the problem.
On March. 28th at approximately 8pm, my gf and I were out trying our new bikes and stopped at Tim Hortons in Maple Ridge on Lougheed and 224th for a couple teas.The plan was to sit on the patio to rest and enjoy something warm before riding home, and more so, we could watch our bikes due to no bike lock.We got our teas and sat on the patio, 5 minutes later a plain clothed male holding a pressure washer approached us and asked us to relocate as he needed to close the area, he recommended we move our bikes and ourselves and sit across the parking lot on the curb where there was no light and a number of homeless people hanging out. Not so safe I think.In my hospitality management experience, when there is any work in a common area that will or potentially affect guests, then prior notice is commonly given to your guests by the establishment, not a rude 3rd party contractor, especially when you buy your tea, make mention to the cashier that your going to sit on the patio and they don't tell you that they are closing it in 5 minutes for pressure washing, poorly managed and it only affected your guests.We had to drink our teas standing next to our bikes in the middle of the parking lot, not so convenient.Now from here on forward, we will ride the other direction and find a small family owned mom amd pop type coffee shop to support.
I reached out to there customer complaints department and there solution was to offer me 70 points towards a tim hortons app that I dont have or would use. On March. 28th at approximately 8pm, my gf and I were out trying our new bikes and stopped at Tim Hortons in Maple Ridge on Lougheed and 224th for a couple teas. The plan was to sit on the patio to rest and enjoy something warm before riding home, and more so, we could watch our bikes due to no bike lock. We got our teas and sat on the patio, 5 minutes later a plain clothed male holding a pressure washer approached us and asked us to relocate as he needed to close the area, he recommended we move our bikes and ourselves and sit across the parking lot on the curb where there was no light and a number of homeless people hanging out. Not so safe I think. In my hospitality management experience, when there is any work in a common area that will or potentially affect guests, then prior notice is commonly given to your guests by the establishment, not a rude 3rd party contractor, especially when you buy your tea, make mention to the cashier that your going to sit on the patio and they don't tell you that they are closing it in 5 minutes for pressure washing, poorly managed and it only affected your guests. We had to drink our teas standing next to our bikes in the middle of the parking lot, not so convenient. Now we will make a point to ride the otherway down to Dewdney Trunk and find a small mom and papa type coffee shop to support.
There have been quite a few times where the wedges have been stale, lots of coffee grounds in coffee, paninis and bagels uncut (not a huge issue, I get that) and also wrong items. Besides that though, staff are super nice!
Staff have forgotten about customer service and the fact that we (customers actually pay them and we should be treated with a bit more respect) or perhaps they were never taught any mannars