There’s no option for zero stars so one it is! Let me explain how my curbside pick up order went today: sat outside for 15 minutes after my order should have been ready, called the restaurant to see if they were running late. I was told that they in fact did not have my order. After walking into the restaurant to see what happened I was told by the manager on duty (Glen) that sometimes ordered get bumped to a different location…… very odd. But his solution is what was really strange, I was told that I could call the other location and lie to get my money back; he told me a family emergency would maybe convince them to refund my money so that I could re order at Glens location. I was shocked that he refused to help me any further. I fully understand that technological issues happen all the time and all Glen needed to do was to offer to call the other location to explain my situation so that I would have a better chance of a refund. But instead I got an explanation about how the restaurants are franchised and he doesn’t get “credit for the sale” if he reaches out on my behalf.Truly the worst excuse for customer service I have experienced in a long time. Embarrassing for the walnut grove whitespot establishment.
I went for dinner with my mom and she had one of the chicken burgers and I had the legendary burgers with bacon, cheese, mushrooms, lettuce and tomatoes and my god, my mom and I both agreed that these were the best white spot burgers we’ve EVER had. The cooks name is Rico, yes we asked. They both weren’t dry and bready or soggy…and the way it all came together was perfect. My mom joked that she would drive out from north van for this burger. Rico should train people how to make burgers 5 stars
They had limited serving staff for a weekend evening.Not complaining about our server she was doing what she could but more how the manager was running the place.There was tons of staff that was behind the bar taking vs clearing our plates etcWe spoke to the manager saying we see our server is busy but we wanted to put in our order for food- we had young kids.He then goes and gets the server.If your restaurant is busy then maybe as a manager you should step it up and help out.There was no bussing staff and when we did ask for someone to clear our plates she said noWe won’t be returning to this location.
How about when your guests sit down you DONT run out and demand their drink order ? Say hello first, maybe offer suggestions specials ? Ask if we need more time ?
Been here on multiple occasions now and everytime the food and service have been great. Even when they're busy I'm seated relatively quickly.
Honestly, the worst service I've ever gotten from whitespot. I will not return here again. We were a party of 6, waiting on one last guest. Our server came by once in 30 minutes to see if we needed anything. Asked to order my toddlers food first while we wait for our last guest. Once our order was taken, took 10 minutes to get an answer for a specific alcohol drink. Once dinner was done, asked for our bill, server passed our table multiple times chit chatting, with regulars from our guess, before realizing we are waiting to pay. She finally comes with the bill, only to say I'll be back with the machine. She again stops to chit chat. We finally got up and asked to pay our bill up front, at which list she comes running with the machine.
My wife got a live bug in her ceasar salad. I don't know what more to say.
Amazing experience!! I require a service dog and the staff was exceptional. I always drive an extra 15 minutes to go to this specific location. Food is always delicious and the spot caeser is the best caeser I have had. It is clean and family oriented while still offering a private and enjoyable experience for drinks with friends. I will always come to this location!
Amazing energy, personality, and service by Matt ( I hope I remember his name correctly). He offered us to try a beer that we really enjoyed and his service was beyond great.Wish you the best Matt
Service is usually great and food is always consistently good. Our go to items are the Mediterranean Chicken burger, Fish & Chips (who would have thought?), White Spot Club and the beef dip. The dry ribs are excellent during appy hour as well as the Shrimp Gyoza.Updated: Service was excellent again even with reduced staff.