Waste of time and money, this location is awful! Just ordered a d received a burnt chicken sandwich and a half melted blizzard. Save yourself a headache and check out the other dq in Langley on the bypass. Much better quality and more attention to detail, worth going out of your way for.
Very unprofessional. The 4 people on staff were all young, and lots of joking and giggling, not much work into getting the ice cream made. They seemed more into their socialization that their job. The girl working the drive through was abrupt and rushed with us, then back to chatting with the others while they made the food. My wife's blizzard was good. The sundae i ordered looked thrown together carelessly and rushed. The general attitude was terrible, and it was by far the worst service I have had there. This combined with our last couple experiences, not interested in going back. Photo was taken 30 seconds after leaving the drive through.
Had issues with this DQ last two times I went. First time the burger was under cooked and I'm pretty sure made me sick SOMEHOW. Then today I went in for ice cream and there was a black hair at the bottom of the cup. My hair isnt black.
A very nice DQ, however the burgers sat at the food counter for at least 15 mins before they gave them too us. So I said cold or luke warm burgers are not acceptable and requested fresh made burgers. So buy the time we got reorder we had waited 40mins to get our food. DQ when braizer food is ready.... Serve it Promptly Right!!!!!
Do the employees there know any customer service? I went there and ready to order and the employee is just staring at my face I was expecting them to say hello or something, how many I supposed to know when you are ready to take an order? I finally ended up saying hello can I get an Oreo blizzard and said thank you and no response back? Maybe say you’re welcome? Have a good day? Terrible customer service!
Worst service I've ever had. The customer service was non-existent. No gloves worn when preparing food and the food was dry and disgusting. Never going back. Horrible. What's the point of giving you a negative review though? It appears from the other reviews that you do nothing to improve your standards. Pointless. You're losing money, because you refuse to train your employees properly. Your loss.
Great place to hang out and have a bite of DQ delicacies. Good location, very clean and great staff. I highly recommend this place if you are in Langley.
Avoid!! The last two times my burgers and wraps have been microwaved. My wrap was mushy, with wilted lettuce, and the ranch dressing burnt my tongue. I went inside for a refund and the manager admitted they “blast” them. I guess to cut down the time at the drive thru they started microwaving!! Appalling when they are so overpriced to begin with.
I changed my review as Dairy Queen has changed. They've taken away the ultimate Burger they've changed the Delhi bar 12 pack to a 6-pack. Their meal deal has changed you pay more money for less food. If you wonder why you've lost so many people we're all going to Wendy's. Maybe you should send your corporate office there to check out their JBC Burger with lettuce cheese tomato and bacon and check out their baked potato with sour cream and onions and their little grilled chicken wraps and all their food on their special menus that's affordable. All my friends and family we used to always go into the Dairy Queen for the special meal deal it was wonderful. But now you're giving less in charging more.. So we left to Wendy's where we even get a free frosty. You've lost a lot of customers cause we're all going to Wendy's a couple blocks down. So sad that you're giving less food for more money. And you've taken away the ultimate Burger which was like the big Mac.. You're losing out on customers there was a whole group of us. Your corporate office should learn by actually becoming a customer . And start with Wendy's because they've taken over where you've taken it away.
?NOPE?We used to go here every week but not after today. This is the second time we have been given a rotten banana from this location. My daughter was eating her banana split with her little sister and went to have some of the banana and it was all black. I will never go back here after this. The night manager at first refused to give me my money back and said it had mostly been eaten! My daughter's had maybe 2-4 bites of the ice cream before noticing. The lady offered me a new one instead and said that their bananas normally look like that. I ended up getting my money back fortunately in the end after arguing. They should have fresh bananas for an $8.50 item in my opinion! Can you imagine what they put into an orange Julius?! Wasted gas and time to return it. Night manager was rude and made it an easy decision for us to never return. I hope that they have future quality standards. So gross!