The service at this place is less than worse. Roommate went to grab a quick bite that turned into 30 minutes wait because only one person was working. She was making one sandwich the whole time, and kept encouraging useless conversation with the chatty customer. The last time we ordered via skip, we were spitefully told to “show up when the food is ready.” When we proved that the app notified us it was ready, they told us they hadn’t even started. Didn’t even say sorry. I really enjoyed going to this location when a particular guy was working there. Haven’t seen him in a while.They don’t care about customers’ time. Rude and slow for a fast food restaurant, but somehow have a tipping option.Honestly, there are so many other good places to eat. I won’t be giving them one more dime, and I definitely won’t be giving them my time.
The woman working wrote my sandwich order down so that she could order it later for herself. That might have been the biggest compliment I've recieved.
Quite unfortunate, place an order online at 11, told to pickup, got there for 11:22, one employee outside hanging a banner. One employee inside. No customers, my sandwich was never made.Don't waste your time. There are plenty of great restaurants around time!
22 minutes for a web pickup, still isn't ready. That's ok, tons of restaurants want our business.I'll go elsewhere. Thanks anyhow!
It would be fantastic if all the subways in kelowna would update their hours online. They all close at 8 pm, not 9 or 10. Thanks for the wasted time driving around.
I usually love the service at this location but the women working their today (January 12, 2022 at 5:30) my experience was awful. When I first walked in I was asked to sit down and wait for her to catch up on app orders, despite us being the only ones in the store. After waiting 15 minutes she finally served us, and when we went to give our coupon (as we normally do) she said we had to use it on the app due to Subway's new policy. When we went to order it through the app the sandwich we ordered was the only sandwich that wasn't on the app (subway melt) and she refused to let us order a different one through the app for the same price. After all of this and us trying to explain our frustration with the situation, she constantly interrupted us, not letting us get any words in. Having wasted a good amount of time at this point, having to pay double what we originally intended (given the apparent invalidity of the coupon), and our frustrating conversation with the employee, we decided it wasn't worth the hassle and tried to leave without the sandwiches. She became agitated and rude about us not wanting to pay for and take the product. This experience was extremely unfortunate as we come to this location often and the other workers are generally really pleasant. After this experience I would not want to go to this location again all because of this one rude worker.
The guy working here who made my egg wrap was awesome! Super friendly, and made that wrap perfectly! Keep it up you legend!
The guy working at the front needs an Attitude Check.
Very friendly customer service. Washroom was also fairly clean
Hopeless place bad customer service