Subway

Cook And Gordon, 3818 Gordon Dr #11, Kelowna - V1W 3G8
42 reviews
Sandwich Shop Fast Food
(250) 869-4760

Made a mistake ordering through the app. Ordered from wrong subway. So I tried to call this store to fix the problem. Called multiple times, nobody answered. They never called me to ask about my order or why it wasn't picked up (I'm working and can't go that far to pick it up). Absolutely disgraceful for a franchise to operate this way. Never order from this restaurant.

I was very disappointed last night in my Subway sandwich. It was close to closing time but I still feel that there should’ve been your quality control standard in place. Some of the condiments were sold out and some didn’t look very fresh. I was disappointed but what concerned me was when I got home a couple min later the bread was so hard I could hardly eat it but I couldn’t bring it back due to the time so I ate what I could. I love Subway normally as it is always so fresh but this was a disappointing experience. Thought I would let this outlet know as the quality was very sub standard.

The employee Leena made my experience amazing 10/10 service. Amazing restaurant

I've had several bad experiences at this location. The management/ownership at this location is so poor. I went there for lunch on a Saturday to find a long line. Poor kid up front was working his tail off on his own. I asked him if he was the only one scheduled to work and he confirmed he was. I've come in other times with other young folks working and they didn't know how to use the register. This ownership needs a wakeup call. I won't be visiting this location again after watching these poor kids try to work without support.

I very much enjoyed there food always good service and good quality. Will go here when I am out and hungry. Would recommend the Italian bMT or steak gauchamole wrap.

Flys all over the food. Had to ask for my sandwich to be remade because while I was waiting to put the veggies on it, flies were landing all over it. Seems like it’s not very clean in there. :(

The employees are very unprofessional. If you call the establishment you will get a rude “hello” in a tone that you would rather not experience. I had to ask if this was subway when I was calling . I don’t know who owns this place but you really need to train your employees how to be professional. I would be embarrassed.

Acceptable!

I found mold on my sandwich, they gave me a full refund. Nevertheless, this speaks to the quality of their food safety.

Great service and very understanding and communicative lady this morning did everything right ?