This is why I love Starbucks - the online system glitched and my order wasn't ready. Apologizing, they got it ready right away and then we realized part of it had not gone through. No questions asked, no attitude given, just made the drink with a smile. Didn't ask for payment, didn't cause a stink like TH's does. Love them to the moon and back!!
They need to find a balance between in-store and on-line orders. I was rushed through when my order was finally taken. No personality. No friendliness. Poor Ladner.
Worst Starbucks experience here. The middle aged barista with short curly hair acted like I’m invisible while I waited patiently in front her with a drink that was made wrong. The younger staff were much nicer. Hate to admit this: maybe I don’t look like a Ladner resident so I was treated very differently.
Great service especially the employee named ABY she is so good. She knows how to treat their guests,impressed by her service. She served me my latte and it was perfect.
Very friendly! Super quick service and very clean. Love coming to grab a drink here
This location is ridiculously understaffed. The wait is always very long even if you order online with their app. I ordered my two food items and it said it'll be ready for pick up in 10 minutes. I got there in 20 minutes and asked and waited another 20 minutes and they still hasn't put my 2 food items in a bag for me. Would've taken 10 seconds. 40 minutes and never received my order and I asked politely several times. I just left without it and vowed never to give them my business again. It's also impossible to get a refund through the app. The staff here work very hard but when there's 25 orders in front of them it's obviously very difficult for them. Service here has gotten so slow they really should just close this location for lack of staff. Everyone in Ladner knows it's horrible here, and most avoid it.
I ordered on mobile with customized recipes: no ice and extra salted cream.. that simple… however every single time, they gave me wrong one with ice and I don’t think they read order properly…
This is not my first time ordering from them I always get the brown sugar shaken espresso but today I wanted to get some hot drink so I got the caramel macchiato with the oat milk instead of a regular milk . It tastes amazing. The staff was so nice and sweet. They just made my day. Thank you for a good drink and chat guys. I am enjoying every sip of my drink.
Great Baristas! they are so awesome and also brights my morning ?
The staff and their professional service brings this up from 2 star. The coffee is still good but the throwback here is the near total lack of enforcement of civic no smoking policy. You can rarely walk by the place without sharing a cloud of second hand smoke. One set of tables is directly facing a busy street, so you get to enjoy the combination of exhaust fumes and cigarettes. The other option, a mini-mall parking lot with more of the same. Better places to go for a seated coffee in Ladner.