3 puke spots in and out of the entrance area and burgers with grease marks on the outside of the bun. Made really sloppy. Worst A and Dubs ive been in. :(
A&W on Barnet Hwy next to coquitlam center shopping mall has public washrooms, which is a boon to those traveling on transit who realize at the worst moment that there are no washrooms in skytrain stations.
LOVE!! Excellent customer service being very polite , clean place. Their food is so fresh anytime around the clock.They follow special instructions in person and on mobile/uber eats app. They are fast and friendly. Highly recommend
Come to this store everyday on my way to work and I couldn’t be more happier with the burgers as well as the service. Beyond meat is always fresh, and so is the coffee. Great staffs, great store.
Only if I could give ZERO star. I am a regular A&W'r and also SKD Courier.1. This is NOT a "FAST FOOD" place nor "DRIVE-THRU" friendly location. Order takes FOREVER, regardless how many vehicles/people in front of you. I've waited maximum 32 MINUTES for my order, which was just a simple "Buddy burger&small Root Beer". I was stuck in between vehicles front and back, could do nothing but waiting. I even had so many complaints from the customers that I am delivering for via SKD. Dunno how many staffs are on each shifts, but definitely needs some sorting/training/improvements.2. Their customer service is at the very rock bottom edge. No greetings upon customers reaching to the desk/Kiosk, No apologies for such a long wait, Let you stranded alone while waiting behind the counter/drive thru window, Hands over your order and no words, just turn around and on their ways. When asked to provide a receipt,(which always seems like out of ink, can't see a thing on the receipt, hence cannot even leave a "feedback" on their survey link.) gives attitude, speaking their own language that I don't understand whatever it was.3. Staffs needs to follow their protocols when it comes to sanitation/COVID related guidelines. Not wearing mask properly, they don't wash hands after picking up food from the back counter, singing in their own language with their language songs out loud at hall, talking, yelling, laughing each other, etc.4. Customer service, again. I've ordered a burger "A" combo and brought back home, found out it's not the burger I ordered. Wrong burger, missing dip which I paid extra, cold fries. Problem was, I was not served with what I've paid for + extra for dips and such. So, I ended up driving back to the location, waited another 17min in line via drive thru(after hours), and staff took the burger, NOT TO REMAKE IT, just slide some ingredients that were missing, hands over back to me, and out of my way. Again, no sorry, no apologies, no explanation, burger is cold, pressed in a way sauces were leaking from the side again.Since then, I am not going back to this location, stay away from all orders via SKD if I ever get any, because it's waste of time, hit on the feedback/reputation as a courier.Rather spend more time and gas to drive further out for different location where has quicker service, better quality food, friendly staffs, and generous enough to offer all couriers(I've seen so far) a cups of small drink for their service.No people->No Customer->No Business!
I visited the place this evening. Great experience.. staff is really friendly .. i loved the mama burger.. veryy juicyy and fresh…
Thank you A&W team for serving us the fresh and good burgers! I love it. Service was super quick.
The staff was very rude and unapproachable which make the atmosphere very uncomfortable. The food was ok but I cleaned my own table to sit. Please improve customer service.
A&W has fresh products and quality ingredients. Service is always good. Price point is higher than other fast food places but you are getting quality food.
A&W has gone to hell. The burger was cold. The slice of tomatoes was thick and hard. The onion rings were burnt and my cherished root beer was flat. This is unacceptable for $13!!!!!I will never eat there again.