I find jims to be very inconsistent. I have been here multiple times , and every time its different, either not enough toppings, over cooked , or sometimes its done awesome. I never know what i am going to get . When its done right , its the best around. Please work on consistency is all .
The pizza is hit or miss, seems like half my pizza is thin crust and normal crust. The cinnamon dessert thing was inedible due to it being flat as cardboard and unable to take a bite. The customer service and general attitude of the staff is the worst. It seems like they are annoyed having to deal with customers. We're paying your wages by ordering pizza. I now remember why I didn't order from Jim's for almost 5 years. Calling into the store to complain about the pizza concerns me with the potential of food tampering from disgruntled employees..there I said it.
Took over an hour for pick up, we got the $40 deal. 2 large pizzas, wings and jimmy nibz. The pizza looked and tasted like it was left over and then heated up again. The crust was burnt, dry and so thin and pepperoni was dry and so crisp. The wings were rubbery. Definitely won’t be ordering again.
Would be 5 star if i could get delivery to midtown way, it truly sucks that the better and closer Jims (that I have been a customer with for over 15 years) is not aloud in the lesser Jims “territory”. You guys have wayyyy better pizza!
Gonna start off by saying I lived for this place for years. Lived in town for a year, ate it all the time. Moved to Vancouver, and made a point of getting a pie every time I was back in town to visit my parents. My favourite pizza!Something was really off tonight. Not sure who made it. Bad dough, not saucy as usual, undercooked. Dad says he likes it, but he eats cold chilli out of the can…I’ll try again next time I’m in town.
Going to start with the fact that my family and I have generally enjoyed pizza from Jim's. But the visit tonight seriously cost them any future business from anyone related to me period! I ordered 2for1 XL pizzas tonight and figured it should have come to around 50$ - 60$ tax in tops. I'm absolutely blown away when the kid behind the counter tells me 73.30$ which works out to exactly 31.65$ more than the 2for1 large pizza's of the exact same kind. Me and my wife have tried to find some reasonable explanation as to why the 2for1 - 14" pizza we bought about a month ago (same jims location) worked out to 41.65$ and the 2for1 - 16" pizzas worked out to 73.30$That's exactly 31.65$ difference for pizza's that are 2" bigger, it's not like they used more dough to make them because the large pizza's aren't thin crust, and the XL's were definitely thin crust(no I did not order it as thin crust). My 9 year old could barely chew the crust it was so hard/crunchy. I've had more leftovers from 2 large then these 2 XL (4 people eating)The half baked kid that was serving me was seriously useless when I asked how the heck it ended up costing such an insane amout more I got a blank look and a "I dunno dude".Last time I ever go to any jims pizza location anywhere, had the girl given me a subtotal on the phone when I ordered I would have indefinitely changed my order. I can't even believe they are charging people 30+$ more for 2 - 16"(thin crunchy crust) vs 2 - 14"(regular crust)
Going to start with the fact that my family and I have generally enjoyed pizza from Jim's. But the visit tonight seriously cost them any future business from anyone related to me period! I ordered 2for1 XL pizzas tonight and figured it should have come to around 50$ - 60$ tax in tops. I'm absolutely blown away when the kid behind the counter tells me 73.30$ which works out to exactly 31.65$ more than the 2for1 large pizza's of the exact same kind. Me and my wife have tried to find some reasonable explanation as to why the 2for1 - 14" pizza we bought about a month ago (same jims location) worked out to 41.65$ and the 2for1 - 16" pizzas worked out to 73.30$That's exactly 31.65$ difference for pizza's that are 2" bigger, it's not like they used more dough to make them because the large pizza's aren't thin crust, and the XL's were definitely thin crust(no I did not order it as thin crust). My 9 year old could barely chew the crust it was so hard/crunchy. I've had more leftovers from 2 large then these 2 XL (4 people eating)The half baked kid that was serving me was seriously useless when I asked how the heck it ended up costing such an insane amout more I got a blank look and a "I dunno dude".Last time I ever go to any jims pizza location anywhere, had the girl given me a subtotal on the phone when I ordered I would have indefinitely changed my order. I can't even believe they are charging people 30+$ more for 2 - 16"(thin crunchy crust) vs 2 - 14"(regular crust)
Good pizza but always have to check the price. We order the same pizza every Friday 2 small, one ham & pineapple, one pepperoni. And a large children carbonara. Sometimes it's $39 sometimes it's $43. Seriously what's the price supposed to be? I would give 5 stars otherwise
The pizza and pasta has always been great (wings not so much lol). The reason I'm leaving a less than stellar review is due to my experience Sunday night. We were told it would be an hour or so wait for pick up which is fine. When I arrived after an hour they couldn't find the order. They found it and said it would be another half hour....fine...half hour later I was told "it will still be awhile". I asked for a refund and that took 15 min to process lol. I ordered Dominos from Jims parking lot and it was ready by the time I got to the store. As a business owner I understand challenges of staffing, etc but if things are running behind with orders wouldn't it be better to say "It'll be an hour and a half" and if its done in 1:10 you'd look like a hero! I wasn't the only person waiting that night for longer than first told. Again...great food just a bad experience.
I ordered 6 large pizzas on my way through town, wasn't happy with any of them. Uneven dough, one side thin crust the other side of the same pizza was thick crust. Two pizzas were burnt on the bottom, crust on unburnt ones were very dry and brittle. Pizzas had uneven toppings with bare spots, the Popeye had barely any pesto sauce on it.