Besides the grease it was actually pretty good. The fries are great, super quick service and overall i quite enjoyed it. Just need to get the greasy part dealt with for 5 stars.
They gave 4 old piece chicken with 10 piece family meal....thighs were dry and old. Been sitting around for hours. Fries were warm and soggy. The supervisor she told me regular non spicy chicken was made 30min ago when I ordered, what a liar. How is this chicken place a 4.2 in reviews....it should be 3 rating at best. You should be embarrassed serving this old stuff to your local community in area. How do you solve this complaint on serving old drier up chicken.
*WARNING* They are serving garbage. Old,hard & cold chicken, they do not listen to order instructions, they put no lettuce. Refer to the photos. Literally garbage. I felt like I was handed a bag of dog $***. This establishment should be ashamed of themselves.
First of all I am a fry chicken lover. I tried their store on main Street Vancouver too, same good taste.Let's compare to all the rivals. A little better than KFC because of their fries. Par with church's chicken, better than Popeye chicken,alot better than Mary brown chicken.By the way, their time of operations on google is wrong, I think they opens in the morning till like 2am pass midnight
Five stars because the customer service is top notch. I had an issue with one of my takeout orders. I sent feedback via their website I got an email back almost immediately AND the manager from the store (2 separate people) called me within 5 minutes offering to make it right.Their home style spicy (crispy) chicken burger is my favourite (with wedge fries), and their 10 drumsticks for $15 is a good deal (spicy is better than regular imho).Order with app and you get a bit of a discount (10% I think).
I placed an online order for my husband and I tonight. It was a chicken burger, one piece chicken breast, pickles and tots. My chicken burger had a piece of chicken breast so unbelievably thin it was at best a 1/2 cm. My husband’s “chicken breast” was in fact two pieces of thin boneless, skinless chicken breast. They were rubbery and not at all what was pictured online, which is a bone in, skin on fried chicken breast. If we knew this was the product, we never would’ve purchased them. I knew it was going to be bad when I saw them pack it. I even questioned the gal who picked my order but the she and the manager assured me this was exactly what was meant to be served. It was a complete let down and quite honestly, a bait and switch as the product we purchased was not in any way what was served.
Ok.. the food is great. However the service sucks.90% of the time i get attitude from the cashiers and after placing my order online. Arriving a half hour later my food will be 15 minutes before its ready.? The place has one guy in it eating dinner. 30+ minites to have 1 small order? Needs Work..
Enjoy eating anemic shoe leather with the taste and consistency of a hockey puck? This might be the place for you! Otherwise, avoid like the plague!
Average fried chicken. A bit on the greasier side and the wedges were dry and flimsy. Biscuits were dry. Gravy was the best part.
NOT WHAT THEY USED TO BE:We always order their chicken wraps. I didn't mind the price increases when they informed the customers but when they replaced the strips with much smaller sizes it was very disappointing.Along with the the fact that my parents used to get full off of one wrap (because even add-ons were a good amount) the last 4 times we ordered were all met with a total let down.If you used to order from High Five when they first started you know the difference.I'm sure I'm not the only one who noticed.