Green Basil Thai Restaurant

4623 Kingsway, Burnaby - V5H 2B3
124 reviews
Thai
(604) 439-1919

Overly expensive and bland!! Ordered through Uber eats and when I got the food I was so shocked. Their Tom yum soup came in a very tiny container that was finished in two sips. There was like NOTHING inside the soup and it was very bland.Their pad thai was soggy.. i ordered 4 dishes and theyre all a very big disappointment. Expensive and small. Definitely won’t be back again.

Expensive but apart from food, very rude customer service and the guy servicing isn't respectful and cooperating at all especially while you are visiting the restaurant as an Uber delivery driver for pickups! Would never recommend to anyone if they want to have a good experience dining or Uber pickups.Reply to response: I have been a dine-in customer as well prior to my Uber Eats experience but never been satisfied with the service.Also, in terms of UberEATS driver experience, I simply asked the restaurant staff to give a review as a lot of restaurant folks do not know that they have an option to give a rating.To correct your fact and be accurate and truthful which I always am, I never made a call to your restaurant (especially with what you mention as any passing abusive comments) rather I came back inside as I had just stepped outside the store.I simply checked with the staff, the reason for their displeasant experience with me and he mentioned that he didn't see a bag but when I showed him and mentioned that I have fixed it with my e-bike to make it stiff, he mentioned rudely that he cannot change it now!I am sorry but I have worked with many businesses as a consultant or in other capacities but never really seen this kind of behavior and I do not mean any kind of racist behavior or so, but simply un-kind behavior towards every human.Also, please just take it as a feedback and try to improve on the same. I do not have any other intentions other than this from this review.Hope you understand and know the hard work that delivery drivers do every day to get your food to your customers in time and actually appreciate them a bit as your staff mentioned that he never gives a review to anyone whether good or bad and just gave it because I asked for it.Thanks.

Ordered delivery. Ordered larb (chicken), Phat Bai Horapa, and coconut rice. Did not receive the coconut rice (which may or may not have been an issue with the driver). However, the larb and phat bai horapa tasted awful. I could only force 3 bites of each and ended up throwing them out. $40+ wasted. Ended up having a can of chunky soup instead. While I appreciate the Management appears to be responsive to Google Reviews, I can't see myself giving Green Basil Thai another try.

Horrible food. Never had a beef salad that was hot. I asked for cucumber and they put zucchini. Egg rolls had more air than filling in them. Don't waste your money

People PLEASE don’t waste your money. I ordered over $120 worth of food….had I known how the food tasted I wouldn’t have wasted my time and MONEY.We order food….picked it up everything was cold and soggy, panang curry was watered down no flavor what so ever….I ordered a cold beef salad with cucumber instead we got hot beef salad with zucchini

During eating I found long black hair.

Unfortunately, this will be my first and last time order from you guys. If the curry is curry itself (not come with rice) then maybe you can put an option for add-on. For 23 dollars with more than 40min prep time, I got a small portion of curry without rice, it’s ridiculous.I though maybe the staff forgot to put my rice in so I called and found out it doesn’t come with rice.BTW while I am looking through the pictures, I saw a pic with rice. I guess this is the difference between dine in and delivery.

Too saucy. Think everything came from a can and hen made. The lunch price is good though. If you crave Thai food go here to satisfy your need but if you really want Thai there are better places

I ordered pad Thai. The noodles were overcooked, the chicken was rubbery, there were no veggies in the dish and it lacked Thai flavour. I could have added sauce to boiled noodles, at home, and not paid for this dish. Very disappointed. :(

Food is great. Prices are good. Friendly service. Definitely will be back!