Horrible horrible horrible!!!This location is easily the worst I’ve ever been too. Not a single person knows about the products, I was the only one in the store, got my protein powder, always agree to the half price smoothie and waited like a good 8 minutes when there 3 workers in the back making smoothies not knowing any of the ingredients on to the smoothie was full of ice cubes lol I’m writing this as I crush ice cubes with my teeth haha this is soo bad I had to leave a review. BEC might lose a loyal customer, i highly recommend the high gate location in Burnaby though!!
I’m generally pretty happy with these guys. But I’m starting to notice the take out orders (like skip/door dash) go down in quality / service. They always forget the cutlery for the smoothie bowls even though I always request it. Today was especially annoying because when you add $10 in extras to find out some or all aren’t added into it, and instead they add some random topping you didn’t want, and then to take an item off due to no stock without even a courtesy call? Maybe I would have accepted a substitute for the no stock item? Maybe the topping you added to my smoothie bowl is something I can’t eat? Which in fact, it is something I can’t eat due to a health issue. You guys gotta step it up in here ok? I know it can get busy but you can’t rush everyone’s food they’re paying for and mess it up and have this excuse. Do better.
I like this place and I ussuly for good service but this morning was horrible. The girl who helped me would like to be everywhere else but here - no smile . No greeting and no offering the straw. The young men who worked with her , no greeting , yawning in front of me and than going on computer to chat with his security friend.No wishing good morning after I left.I usually do not write reviews but this experience left sour mouth in my mouth.The only partial excuse would be that it is 730 am but when you choose to be in service industry that is an expectation.
Protein smoothie was way too many ice and tasteless. I ordered same order last time and the taste was subtle:((( It used to be good but right now I am not sure should I come back to this location anymore.
I come here often for shakes. All of the staff are very attentive and engaging with customers without being pushy. Big props to the manager of this location - you run a tight ship!
I made the poor choice of ordering the wellness and and the ginger shots. I’m saddened by the exhibited flavour profile, smell, and texture. I love the place. Body Energy club is fabulous. However, the cold pressed ginger shots seem to be extracted directly from the bottom of a compost bin.I will be facing the consequences of my poor choices on this day for a very long time. If you happen to read this, please be advised against the consumption of the afore mentioned ginger shots as I have regretfully not been able to move from the toilet for 2 hours now. I need to go to work.Thank you body energy club for your fine products and as for the ginger shots I will not be purchasing them again unless I need laxatives.
This is my favorite BEC location! Very friendly and helpful staff, amazing food and delicious smoothies. I come back every week!
Big selection of supplements, vitamins and snacks. Excellent customer service and refund policy. Smoothies are very good.**edit since my review I was reached out to and refunded for a bad wrap. The wraps are made by an outside vendor. Really good customer service. If you're ever not satisfied with anything they get back to you right away to fix your experience.
Great environment to be in even for a short while when browsing for your goods. The team is awesome and helpful. Most importantly the place is clean, tidy, and filled with positive energy. Highly recommended!
Thank you Mel for helping me find best vegan protein yesterday :)