Place was empty and it didn’t take long to figure out why. Our server came over and basically stood there - we had to initiate the conversation the entire time. Other staff slouched across adjacent booths on their phones and looked at us like it was an inconvenience having us in their restaurant. Meanwhile the place was dirty, there were boxes of supplies in the eating area and tables weren’t even wiped. This place used to be good but is now a dump with overpriced food and horrible service. Will never go back, avoid at all costs. So many better options in the area.
First and last time at this location. Absolutely horrible experience. Visited the restaurant with my family for dinner and was not impressed.Ordered pasta, salad and 2 large margarita pizzas. Pasta and salad tasted fine (pasta was under-portioned). Pizzas were the issue. The pizzas came to us with almost no basil. Every other restaurant you order margarita pizza at puts you leaves of basil. It’s a big part of the margarita pizza. They had tiny specs of it essentially sprinkled on the pizza.I went to grab a slice and it was so soggy and the dough so thin in the middle, it was so unappetizing. After trying the pizza we were definitely disappointed. All we tasted was cheese. No sauce taste or basil.When the server finally checked on us and asked how the food was (at the very end of the meal) I commented the salad and pasta were fine but the pizza was not good at all and I told him why and he essentially ignored me and walked away. I don’t know if it was a language barrier or he did not care? Anyways, it reflected in the $0 I left for a tip.When I reached out after to notify the store of my experience, the manager emailed me and offered a pizza for the trouble. Are you kidding me?? I had a horrible experience and you are offering me another pizza!? How about my $40 back for the money spent on awful tasting pizza? We ended up throwing out a pizza and a half. What a waste. The response from management speaks volumes about this location. Avoid!Oh and the place was not clean. Tables were dirty and the bathroom was a mess. I really do regret eating here, especially after reading some reviews that align with the experience I had here. It’s sad especially when you see staff sitting on break in the dine-in area with the place looking like that.Go to Ripe Tomato and get 4-large pizzas for the same price. And they actually taste like margarita pizzas are supposed to!
Used to be very good under prior ownership. I don’t know what happened but food quality and service have gone downhill.I will not be back here. There are plenty of pizza restaurants that do a better job, for a better price.
Poor experience. This location used to be lively and fun to visit. Now, the service is slow and the restaurant is dead. Our server sat inside at a booth chatting with her friend almost the entire time while we waited for service on the patio. The food was still good but I was overall unimpressed with the quality of service I received.
We visited this famoso location a few years ago and it was great! Today we visited and our experience was not great! The restaurant was empty, that should have been our first clue. We ordered pizza, caesar salad, meatballs and wings. Absolutely nothing was the same as it was, and different to all other famoso restaurants we've visited. The wings were not fresh and the dip was not the parmesan dip, but some cheap ranch dip. The caesar dressing was different and very sparsely incorporated with no cheese. The pizza sauce was different...as well the dishes were not served with the cheese or garnishes that usually accompany these items. It seems management has decided to swap in cheaper substitutes...but this is not what we expect from famoso at all, and why we're willing to pay a little more for top quality food. I think the worst thing is that, from where we sat we could smell a foul odour....like a sewer backup. We came to this location to celebrate our son's birthday today as our location in west Edmonton closed after the pandemic. We will not be returning.
Used to be very good under prior ownership. I don’t know what happened but food quality and service have gone downhill.I will not be back here. There are plenty of pizza restaurants that do a better job, for a better price.
St. Albert location. It’s filthy. Food is terrible. Food was cold. Ordered chicken parmigiana. It was just a chicken breast with a small portion of pasta, definitely not chicken parmigiana. I left hungry. Couldn’t wait to get out of there and won’t be back. Ever!
We used to frequent this place often. Great for families and parties. Management and staff were great! Must be new owners now - the place was empty and the servers seemed inexperienced. It's definitely lost it's charm.
Our server was nice but he did wear dirty clothes the floors are all dirty the tables chairs aswell, washroom had only one light working which was way to dark, very disgusting aswellThe food was different to all others famoso places, portion way smaller then other famososThe bread which comes with the soup was very dry and had no butter or spices on it. The gelato freezer is disgusting dirty and they not even trying to hide it it’s right on the front, can’t believe people would even buy it. How can that be food safe ???When you guys don’t stop to cheap out on food portion, spices butter etc oh and lights btwand don’t start to clean properly, this place will never survive! Especially in St.Albert
Our family visited this location last night and will not be returning. This location must have changed ownership and it is definitely not like it used to be. Once we were seated it took 15 minutes for someone to come take our order, then it took another 15 minutes to get our drinks and 2 out of 5 of them were incorrect. We ordered chocolate milk for our son and it was hardly chocolate milk. It was white milk with very, very little chocolate syrup. Then we got 2 out of 5 of our dinners and waited another 5 minutes to get the other 3, the waitress served another table before bringing the rest of our meals. The food was definitely not like it used to be either. Two of our pizzas were cold and our kids pasta was cold. Save yourself the time and go to a different restaurant.