Very disappointed at this location.Yesterday I went in to order some lunch and I had my government certified service dog with me.An employee came over and tried to get me to leave, stating that I could not bring an animal inside.He suggested I tie my service dog outside.Public businesses are required by law to serve a customer even if they have a service animal.And it is illegal to discriminate against customers with a service animal.
Went there few times to give a shot I ordered few Big Mary sandwiches they don't taste fresh.!!! Older Indian guy at counter seems like he doesn't like his job showing always poor customer service
There was so much sauce on my big Mary burger I had to throw it away and purchase a drink somewhere else to get the spicy taste out of my mouth. I love spicy sauce but not when theres more than the burger itself.
If the store closes at 9pm, why is it always so painful on their faces to cook chicken at 7:45pm? The service near closing time is always terrible as though they do not want to be there or serve people. Why don't you close the store at 8 and clean up until 9 instead of complaining in your language when someone requests chicken meals like the company promotes? The food is always good, but I have serious problems with the employees.
Service very horrible, the man keeps looking at customers with a scary eye look. He never wears gloves while packaging foods or wash his hands for cross contamination. Very disgusting and the chicken taste sour and awful
Hands down my favourite chicken place.Tastes like actual chicken, not filler. Taters>fries. Never thought banana pudding would be as good as it is, but it's great!
Horrible customer service at this location. I walk through the door to find no employees in sight. Wait a little bit to see if someone will come help me but after 5 minutes still no answer. I yelled and knocked hoping someone would here me but still nothing. Finally I called the place to get someone up to take my order just to be told they are out of chicken….Complete waste of my time! The least they could do is put a sign up but I think they were just too lazy to make the food because it was a half hour before closing. Didn't even get an apology or anything just “we’re out of chicken” Never going here again.
This location is filthy disgusting. I came in & staff was nowhere to be found. I waited almost 10 mins before singing out for someone. A girl comes flying out of the bathroom, did not wash her hands- giving me a dirty look and just rudely taking my order. I don’t understand this kind of service. After placing my order I went to use the washroom & it was too filthy to even use. I think this location needs to step their game up big time.
Ordered a 19 piece Meal and asked to have the chicken fresh , not a batch that was cooked an hour ago . Go back to pick it up and chicken wasn’t hot , just luke warm . This is why you guys have lost lots of business in Sherwood park . Won’t be back just like the others
Snapped this shot at 8:54 PM because I was giddy at the thought of a Black Friday night banana pudding treat and wanted to BOAST a BIT to the BUDS.BUT THEN as soon as I put on my mask to go in and the clock hit 8:55, a worker SPRINTED to the front door, made EYE CONTACT with me, SEALED the store SHUT, and SPRINTED to the back. With the lights and the OPEN sign still shining strong, I rushed out of the car to see if they would let me just purchase 3 orders of the shareable sweets, or, at the very least, pay me the common courtesy of saying, "Sorry, we just closed our register for the evening."I knocked on the door, but only the sudden darkness greeted me. I waited and watched to see if any worker would walk up, but by 8:56, a car parked adjacent to the shop was rumbling, ready to roll out.Alas, with this blatant business blunder, I have learned that I must buy my banana puddings at other Mary Brown's that will not let me down.Note: Google says their Friday hours are until 8:00 PM, but the hours posted on the storefront window does say that they are open until 9:00 PM.