Last week I came to this Tim Hortons to use my electronic Tim's Card and I was new to using it so I asked for some help with navigating the Tim's App and paying with my card. I was told that they didn't know how it worked by both a worker and a manager which I founder shocking. Finally after 5 or so minutes another manager came and figured it out and assisted me which I was very greatful for. After ordering a fair amount of food the total price was approximately $2.50 more than it should have been so I tried to explain but they just kept on saying it was not there fault and that they only pushed buttons so they couldn't do anything. I finally gave up and just let them be right but then the worker told me to "use my mind, use my brain"! I got very upset and spoke to the manager who believe it or not started to take his workers side. After I threatened to escalate it to his district manager he started jumping through hoops and made the worker apologize. Sad that it took sweeping threats for basic decency to happen. Needless to say I wasn't very impressed and infact I was left feeling shocked and embarrassed. I will not be entering this poorly run Tim Hortons again!
This is the third time I am getting tea from this location, it is always cold like water there is no test on it. why this not let me to not give a star this location is 0 not even one star..
I always go here to order my coffee and sometimes some pastries on drivethru, when im trying to correct my order from the screen one of the lady on mic tell some side comment in Filipino language (ang arte ni kuya) she doesn’t know that im a Filipino and I undertsand what she said. I run to the window to confront her, instead of saying sorry she denies everything but when I look for her manager she apologized very quick.. I try to call the store but they didn’t answer. Hope this thing will never happen again..
Always have a warm welcome when I roll up to the store , best service I always get from Tim hortons ! 5 stars go to John , Jamie and the clear view outlet
This is my main go to Tim Hortons because it's located in Clearview Market shopping district which is close by my home, on my commute and situated close to other businesses and shops/salons I frequent. Every time I have ever been there, the coffee shop is emmaculately clean (even when we have the Spring melt slushy streets), they have NEVER screwed up on my order, the service is fast (in dyore and drive thru) and professional and of course, the coffee and food items are delicious too. I've been to other Tim Hortons throughout the city and have to say, this is one of the best.
Great service relatively quick always makes my day better coming here first thing in the morning
Walked in to get coffee. Took about 5 minutes before staff even acknowledged i was there, but they were busy with drive-thru customers. Only thing is, drive thru customers are not the only ones they had. Also, staff screwed up my coffee order (only ordered 2. 1 With cream, 1 with milk. Not complicated) and then challenged me on my order... like seriously?
Not the best place for a business meeting. Lack of plug in outlets for electronics. No soap in washroom at the time of visit. Decent food and coffee. Would go somewhere else next time.
Food and drinks where quick, sat in and the store was very cold. Need more heat to make people feel comfortable in a cold day.
Worst staff ever. Especially the Filipina manager. She supposed to be give a friendly customer service but she has double 0 is is very rude, her face like she doesn't wanna work at all every morning she is like this, very rude just like she is not a morning person, she gonna give u a monster eye. She makes my day sad.