I don’t know what’s happened to this place. The food used to be really good, now it’s honestly - kind of sucks. I really hate saying that but - it’s true. I won’t be coming back again. 7/11 has better chicken at this point and that’s saying a lot since they’re a gas station/convenience store…I thought maybe it was a one off situation, but two times in a row the foods been less than satisfactory.Mac and cheese was very watery and overall lacking flavour. Biscuits were very dry, hard and crunchy. Beans and rice seems to be mostly rice these days.The chicken tenders, were very dried out, chewy - rubbery - almost if they had been freezer burnt.Chicken is quite greasy as well.. seems like it’s all cooked in a batch and just left under a heat lamp so they can have “fast food”I know people complained about having to wait for their food to be cooked before, but I’d rather wait for 10-15 minutes and have good chicken at least than to have it within 2 minutes and it be really greasy.It seems like corporate has started cutting costs at the price of having lower quality food. Go figure, they are owned by BK and Tim Hortons parent company.This definitely isn’t the same experience as it was when they first opened up.
Make sure you check your order at the drive through.I ordered five spicy rids.once i get home and sit down with my family,,I end up with two ribs,two breast and one leg,,So i phoned and told the lady about the mix up,,and she starts getting rude with me.and she never offered a replacement...They figure once you drive away through they got you .If popeyes do not have enough chicken cooked for there consumers let then know,instead of ripping them off,,,,I would've waited if need be.Eric
I am disappointed- the quality has gone down hill over the years. It used to be so amazing but now it’s become very greasy! When they first opened, you’d barely have any grease on your fingers after eating. Now it’s really gross, it put me off my meal tbh. I used to prefer Popeyes over KFC because it wasn’t as greasy, that’s not the case anymore. Their portions are also very small, in terms of sides. Seems they only fill the tiny cups half way.It would be nice to see them improve.I will say, their chicken nuggets are good quality because it’s white meat. But again, very greasy.
The staff was friendly and well mannered. The chicken cooked perfectly and organized well. All over everything looks delicious.
Chicken is very good, however the pieces of chicken in a pack do not come consistently. Out of an 8 piece meal pack, you may get 3 wings, 3 drumsticks and 2 thighs. It should always have the same pieces. Staff are hard to understand. They talk too fast and don't understand well. Very dissatisfied. Good thing the chicken is good.
The cleanliness of this place is severely questionable. Dirty pop station, floors a mess, disgusting windows, dust on the serving counter and not to mention the chairs and benches. I witnessed four people standing there talking and not one single person cleaning or even pretending to look busy. It’s unfortunate that the staff NOR the owner take pride in this business. Not to mention the rubbery fries and mediocre chicken.
I am one of those who visits Popeyes since their day first. For first year or so it was really great place to be in. I think some time in 2021 Owner or staff has changed and that where I start noticing degraded quality. I still kept going until yesterday when I ordered $50 worth of food and all ended up in garbage. Poor quality, not fresh and chicken tasted more like eating baked flour. Staff was un professional. Wait time was long enough to frustrate customers behind you. Popeyes should just close this location.
We ordered chicken tonight. It wasn't fully cooked. When I phoned to complain I was informed that "it happens. Due to the timer we use some come out partially cooked but we'd rather take the chance of that then overcooking it." I said I'd rather that then food poisoning and she told me "over cooked would be worse". No thank you. I'll never go to a Popeyes again
Id like to start with, if it was only based on the deliciousness of the food they would get a 5 star. But its not. The website and the app both dont allow me to place an order online. It shows the restaurant but can not click it. -1. I tried to call in my order so as not to have to wait in the restaurant for the food prep. No one answers. -1. And when i drive there thinking to just hit the drive through for convenience. Construction has it closed. -1. But the food here is beyond amazing. Ill gladly change to 5 star if at minimum, the app or online purchases work.
The most poorly run pop is run popeye's in the country.. I could not use drive-through as a hall R v's so I park walk up to the window and hes arguing with one gentleman who said he'll be open in 5 minutes it was already 11:10 AM at that point to which they were supposed to be opened at 11 AM and then I see another woman drive up to the drive-through speaker and she can't hear him at all and the place was still not doing anything.. Why they would pick one particular date or shut the dining room down is beyond me but they will not get my business ever again