We have been coming to this Tim Hortons for over seven years at least 4 times a week . Recently their new night crew changed and when ever we are there to pick up our coffee before work the lady got excuse don't have time to make our order very disappointed ?
This is my go to Tim Horton. I am a huge fan of their London Fog and this Tim’s gets it right all the time. I want to give a big shout out to Zee on the morning shift as he is polite, always greets me with a smile and makes me feel like I’m always welcome. Great customer service from this young man. I mentioned to him my Saturday London Fog was not right, it was missing something (more than likely the vanilla) well Zee offered this mornings drink at no charge and made sure it was made right. Keep up the good work Zee!!
Yesterday I went to drive thru for my stepped tea small double double , when I pulled up on the window there was an old man by name JUN I told him to add 10 pack of timbits assorted he gave me so bad look and said no single word , he was so arrogant . No thank you no sorry nothing . Just making faces . It seems like I make a mistake by ordering on window and he has to do some extra work
Once in a while, I stopped by buy I always get very hard hash brown. It’s like waste of money, why can’t you guys cook the fresh one since we are paying for our food! Disgusting
This used to be our favourite T.H location. We would actually come over from the westside to grab our coffees and food items but about 2 months ago that changed. The french vanilla half coffee tastes like dishwater and the breakfast eggs are so overcooked they're grey. We figured it was just some off days but now it's the new normal.
My wife ordered from this location, they only gave us 2 flavors of timbits,missing drink&my mother in laws vanilla ice cap was overly sweet,the strawberry creamy chill was undeniable. Poor customer service, I called and they told me she had to go to the store to fix the order tomorrow!they never once apologized, I won't order from here again&I advise everyone not to come here
Our coffee was perfect temperature and fresh. Drive thru staff was amazing and friendly!!
Gotta be one of the worst ones I've ever been to. Understaffed, terrible wait times and they forget things all the time.
Absolutely love this location. I am a regular and it shows. I start saying my order over the drive threw intercom and they recognize my voice and finish what I was going to say. Other then the old guy who can't talk that stands on the corner with his little book begging for change or money but other then that this location and the employees are AWESOME!!
Usually have a good experience, except this morning when they got my order wrong and when I tried to get them to correct it, they got angry and said that's what I ordered.I know what I ordered, if they get it wrong, they need to own up to that and fix it.