I just had one of the worst experiences I have ever had at this store.1. We requested to have a wrap custom done as there is sensitivity to some of the ingredients. The worker refused because they didn't have enough product in the back. (Which is fine.)2. Then we realized when we got to the vehicle that we needed to bring an extra wrap home. Sent my boyfriend inside to order an additional wrap - and they said they'd have to make it because they didn't have another made. So my boyfriend asked - oh? So you have the product in the back to make it? And the worker said they had JUST found the product in the back? ..... So the worker was just lazy and didn't want to make our customs when we ordered the first time.3. Drove home- and one of the wraps was not even the wrap we ordered!? It was Chipotle? The person who bit into it is allergic to Chipotle!5. The wraps were cold. Like - biting into the wrap was repulsive. Even though they grilled jt? We live less than 5 minutes away, there is 0 reason as to why it should be cold.4. I phoned them to let them know the mistakes that had been made and they said they couldn't do a thing about it? Couldn't replace it, or reimburse it? Nothing!What a nightmare!? I dropped $40 on this? Never seen an employee care less about their job honestly. I hope to hear from management on this issue and have it corrected. Just awful.
Consistent, clean and friendly.
They refused to take or scan my coupon cause they didn't wanna come in contact with anyone and said well it's up to me to make the decision. Well u have to take my cash so what is the difference u don't even have to touch this coupon you scan it you're not coming in contact with anything and then gave me a hard time about it ridiculous
Great service with a smile!! Hukuna Matata!!!
Normally come here on my way to work and generally its good service and the staff are great, but today one of the girls' hair was all over the place and was probably falling in food, and the other girl stood at the register and stared at me until i decided what i wanted, i fely very rushed and unwelcomed.