Absolute legendary coffee establishment! I have never been or stepped foot into a more perfect coffee connoisseur haven in my entire life!It really seems like some of the staff working here have a PHD in coffee with how much knowledge they all possess!Big shoutout to PLY who is so precise with his selection in helping customers choose what their needs require. This man is a gentleman and a scholar.I will absolutely be visiting this store often again in the future.Rockstar customer service and can’t get over how amazing the staff and coffee selection is!Must visit for any kind of coffee lover!
I had such a wonderful experience! I'm new to coffee and the man at the front gave me a really great recommendation after I asked him for some advice on what to get/where to start. It was black coffee so I was a little hesitant, but it was really delicious and I has no problem drinking the whole cup. The music was really fun but relaxing and the atmosphere as a whole was really enjoyable. I will definitely be back to try more and this experience has made me even more excited to learn about the art of coffee! ?
I just had the most wonderful, joyful, worry-free online shopping experience here. They have very wide selection of professional brewing equipment to choose, and the prices are marked right on. Not to mention, the shipping was sooooo fast. I orderdd close to midnight on May 8, and received it in B.C on morning of May 11. Shipping has never been that fast and smooth since pandemic. Other companies should follow your lead. Thank you very much.
rogue wave is easily becoming my go to for specialty beans: they have an absolutely incredible rotating selection of beans to choose from, accurate and non pretentious descriptors, they're always freshly roasted to perfection, and with all of the traceability that anyone could ask for and then some.I'm also a massive fan of their coffee sample packs, its difficult to know what you are going to like and want more of so it's an absolutely fantastic service that really lets you dip your toes into the water with all they have to offer.whether you enjoy your coffee comfortable and chocolatey or wild and fruity Rogue Wave has you covered; and If you don't know that you like, get their roaster surprise and let them recommend you something amazing!also +1 for the bags their beans come in; they're re-usable and have a really cool design, kudos to whoever makes them!
These guys have truly mastered their craft, and the service is as amazing as the coffee. Because I live a bit of a distance and don’t always make it to the shop, I’ve ordered beans a few times from Rogue Wave. The delivery is fast and the beans are always really fresh (usually roasted within a 2-7 days). When I do go into the shop, the barista staff and owners are super helpful and friendly — always open to answering question and giving expert advice about different roasts and brew methods.And, if you love coffee but don’t always love the caffeine, try their Columbian Condor Decaf. This coffee changed my whole perspective about decaf coffee.
2022-03-10 Update: just a quick update - the service continues to be *outstanding*. Special props to Ply for his generosity with his incredible knowledge. Thanks!!--Ordered a 1ZPresso grinder and was impressed how quickly it was delivered. Started ordering more coffee gear, filters, and some of their beans, and have had smooth experiences every single time. Very knowledgeable staff, excellent selection of gear, and nice little touches like offering variety packs of filters to you can try before committing.Recently had to make a warranty claim on a piece of equipment. Ply helped me - he was super responsive and really went above and beyond, making for a really great experience.I can't say enough good things about these guys. Highly recommended.
Rogue Wave is literally the only thing keeping me sane during this pandemic. Every morning I look forward to my delicious pour over. It’s nice to have something to look forward to. They also have free local delivery, which has become a regular in our house. I would give them 10 stars if I could.
I recently started to order coffee from here and two times in a row ICS courier has messed up the delivery. I reached out to customer support and they sent me a replacement order immediately and gave me information on how to select a different courier next time I order. This company has super customer service when it comes to resolving issues. They now have a long term customer with me.
I ordered coffee and equipment online and the service was amazing. I received my order all the way across the country in less than 24h after receiving the shipping notification. I highly recommend their products. Plus, the coffee taste and smell amazing.
Amazing customer service!! I had ordered some coffee and gear online that ended up going missing during the holidays. I reached out about my missing package and promptly received a reply from Ply. They shipped replacement goods the next day and even switched postal carriers to avoid another potential delivery mishap. Also, the beans are great!