The cashier always looks so grumpy and displeased with everyone. Maybe I would be fine with a 40 minutes wait for the wraps, If I got at least one smile from the team, or even acknowledgment that I’m there and it’s being made! Food is really good tho so i put up with it all hahah. Good job kitchen staff making some delicious wraps ??
Great place to come to and will be back.My only complaint is they have high chairs at every table. It would be nice if there was a table with regular chairs. For those who can't sit in highchairs.
Love their chai tea and grilled cheese sandwich! My celiac daughter loves the butter chicken wrap.
Last week prior to long weekend I decided to give remedy a chance after their horrible customer service during Covid. I orders a special item only made during specific times. A man named Taylor took my order and when I went to pick up he called me and said they turned off the oil and could not fill my order. Taylor then said to make up for my gas and time wasted next time I order that specific item would be at no cost to me. So I placed another order a few days later and explained to Ryan the situation and he placed my new order with my specific item that I missed the last time. Not once did Ryan say he would not honour Taylor’s note on file of my 7 free baturi not exactly sure how it’s spelled but my point is when I arrived to pay for the additional items Ryan stated he would not honour what I was told and stated the manger would not either. So they would prefer to throw away my food and once again waste my gas then to honour what I was told. I have emailed management and have yet to hear back about their horrible customer service.
Really great dosas! Theres a lot of sides to choose from, so its a fun dish to eat. The kashmiri chai is amazing too!
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I had a really disappointing experience at Remedy downtown. I was with a group of about 6 other people and we went in, ordered our food and had about 45 minutes after we ordered to eat because the location was closing at 8:00pm. The food came out slowly and haphazardly and we were all rushing to eat. My partner had to wait for over 20 minutes for his food. There was a woman at the front (who said she was new) taking our order. She was very polite and gave good service, but the key holder on shift was incredibly rude to us. I've never been kicked out of a place in the middle of eating, but at around 8:05 the key holder came up to us and she asked in a rude tone "Are you guys done yet?" as we were clearly trying to finish up our food quickly. We weren't taking our time - it was clear we were trying to finish up fast because we knew there were closed, but establishments will always allow people to finish their food, if the store is closing - but not here apparently. So we were essentially forced to put our half eaten food in to-go boxes and leave. Plus, to make matters worse the key holder was being really rude to her staff (the new girl) and she looked like she was about to cry. Not a good look for a business to be mean to their staff. I probably won't come here again. I've been going to Remedy locations for over a decade, but this experience really changed my perspective.
Great staff and great openers . Mr Zee is always kind . Love this place and food . Kashmiri chai .
The dosas are so delicious, filling and such amazing value. I love their chai flavours, but had their saskatoon cider and thoroughly enjoyed it on this cold night. It’s great that they’re stocking gluten-free treats from my favourite bakery: Celebrate.
I came to your location in November for a work meeting. I am not vaccinated so I told my co worker we would have to get take out. We came first thing in the morning , he had his vaccine passport I did not . The barista would not even let me place a order for take out without a vaccination passport . I had to tell my co worker my coffee order and wait outside in the cold. I never didn’t make a scene about it I just left to stand out your door in the cold as my coworker placed the order while your barista just stared. This all after we had stood there for 5 minutes, then to be denied service and told to leave. I have made sure that family and friends know of your callousness to people based on medical choices or sickness or religious freedom that prevents people from getting a medical procedure. I sincerely hope you learn from your mistakes and that the loss of support from people who once supported you might aid you in this realization. Thank you for your attention to this matter.