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Today, I poked my head in and saw two customers inside -- the sign outside said the capacity was 3 customers, so I attempted to go inside. I was told "Hi, we're at capacity" ... confused, I thought, are you...? The sign could be changed to say 2 customers, if that were the case ... I closed the door. After waiting for at least 7-8 minutes outside in the blowing snow, I left. This is also not the first occurrence.Here are 2 stars because the sandwiches I've previously gotten have been good. However, each time I purchase a cookie sandwich, it's hard and inedible, and I've ended up discarding them - even on the same day of purchase.It's also a bit ridiculous that you still don't have online ordering (and no, most people don't prefer to call in to place an order - but it seems that you don't allow that as an option, either).I would even be fine with no ordering in advance if the service was quicker. During each visit, I'm standing outside for at least 5 minutes before being let in (this is sometimes true at the Ritchie location as well, but I have often gotten in and out quicker there). This is not counting the time spent standing in line, ordering, and waiting for the sandwich(es) to be made. Plus, my clothes are always somehow soaked with the smell of grease for days after a "short" visit. With the Grick arguably being your most popular/classic menu item, and being one of only 3-4 items on the menu -- I just don't understand how it consistently takes over 5+ minutes to put bacon, eggs, jam, arugula, and cheese on a sandwich bun.
My good friend moved to Australia 4 years ago and is finally back for a visit, so naturally we needed to get one of the best sandwiches around The Grick Middle #Classic
Poor customer service. Ordered a Grick sandwich and waited patiently for 10-15mins. They come out saying we made a mistake on the bill order and end up giving the guy behind me 2 Gricks and another sandwich. Instead of giving me one of those sandwiches or apologizing and rushing my bill, they simply did nothing. Asked for a refund and was short changed also. Hard to support local when they don't give you a reason to come back.
Sandwiches are not bad, not worth planning your day around though. Not accepting pickups during "lunch rush" in the middle of a pandemic, having run f&b operations before this makes no sense. I walked by the store after being told this to see no one was inside.. Out of three attempts to give these folks my business I have actually only managed to get a sandwich once. Again, it was good, but not worth the hassle. Won't be going here again.
Was skeptical at first but now I’m a believer. Going there for seconds tomorrow.Price was reasonable, sandwich was delicious and the staff was pleasant to deal with.
Highly recommended for lunch or coffee. Consistently great food and great people. Thank you Farrow!
I LOVE the food and art in these stores. I just always question, like, they're always in these tiny buildings. Why bother with an entrance at all it makes me feel claustrophobic
The Grick is one of the best sandwiches I've ever had! Quality ingredients, cool desserts, and they clearly care about social distancing/safety. Love this place. Please open a Calgary location!