Best Ice cream I ever had in Canada!I will be visiting this location very often in the future.The store is super clean and well kept, makes you feel very comfortable that they maintain and keep with with the Covid regulations even though alot of places are seem a bit relaxed at the current time!What impressed me the most were Liz and Eddie working tonight when I went in. Their knowledge on the products and flavours were so helpful in helping me decide what to get!Great managed store with this two working and all the customers in the store were super happy!Great vibes and even greater quality of ice cream, the selection is crazy and so many vegan options!You will not be disappointed visiting this place!Thank you all lovely ladies for the excellent service.
This location is small with no seating inside. There are benches outside of the parlour so if it's nice out, you can pop a squat in the sun. This location is very busy so there's often a wait.The ice cream itself if flavourful and some of their monthly specials are to die for. The God Father Sundae is one of those!The staff is friendly but they do rush you in and out because there are customers waiting so if this is your first time, look at the online menu and be ready to order.They allow dogs in the parlour and they'll even give them a little treat -so appreciated as a dog owner. Overall, 4/5 because of the lack of seating and rush.
WOW-i just read on facebook a lady’s terrible customer service she had with MADE BY MARCUS and disgusting business ethics they displayed!!! She bought into your “subscription” scam in which she received 4-5 different flavour of your pints every couple of months. She said when she ordered her flavours it asked if there were any allergies to which she responded yes her sister had sever nut allergies. She also received a phone call ensuring her that was no problem and she would not receive any pints with nuts or tree nuts. She said she received her first shipment and was extremely disappointed as there’s no ingredients labelled on the pints or any nutritional information ~~~this is actually against the law! To not have ingredients listed is pathetic and quite frankly life-threatening to many many people from MSG allergies to nut allergies to milk allergies. She was also disappointed as the only thing on the pints was the name such as “peach peche”which do we need to Google what this even is before we consume it? She and her sister each had a spoonful of the dairy free product and when she went to pick it up and turned the pint around it said made with cashew milk !!!cashew is a nut !!!!!!! her sister immediately spit it out and got sick. Do you not understand the life-threatening status of a nut allergy??? When she contacted Nicole she said that she would not be refunding her her money or allow her to leave the subscription service. That is very shoddy and an unprofessional way of handling customers. It wasn’t that they just didn’t like it it literally threatened the life of her sister‘s .It further went on to say that Nicole refused to talk to her and then she finally agreed to withdraw her from her subscription but she refused to refund the money. I’m so happy that MADE BY MARCUS is overflowing with money while all the other business’ are crying as they are desperate for customers to support them!!! MADE BY MARCUS must be swimming in money that they can afford to turn off customers this way!!! I am outraged and would never ever ever support a business that does not stand behind their product. She should have received a full reimbursement and an apology at minimum so be careful all of you people suffering allergens ~~MADE BY MARCUS will be greedy and take your money but won’t communicate with you or find a mutual solution when a problem arises. They’ll snatch away your money and then once you’re out the door forget that you even supported them !!!! SHAME, SHAME SHAME on you MADE BY MARCUS. YOU HAVE ZERO INTEGRITY Selling illegal product with NO INGREDIENTS LABEL OR NUTRITIONAL FACTS IS A HUGE BREACH IN ETHICS IN THE FOOD INDUSTRY. I WOULD NEVER EVER EVER SUPPORT A BUSINESS WHO DOES NOT CARE ABOUT THEIR CUSTOMERS; ESPECIALLY IN THIS CASE AS THERE CAN BE FATAL CONSEQUENCES DO BETTER MADE BY MARCUS???
Ice cream is always good but locally made stuff is infinitely better. Delicious and creamy, comes in all sorts of amazing flavors. Literally anyone could come here and find something to enjoy. Classic flavors and more adventurous ones are available for your choosing. You can even add a fresh toasted marshmallow on top. Soft serve as well as hard ice cream are available. Ice cream bars, pints and tubs of ice cream are available as well.I think more topping choices besides a marshmallow would be smart. Pocky, a piece of chocolate, a cake pop etc. would attract even more people and make for a bunch of new flavour combinations. Overall, 10/10
Love their flavors which is why we drive 20+ minutes just to get some ice cream. This time however, the customer service we received from the Asian lady with dark hair at the counter was less than ideal. We were at the location last Sunday 6th between 4:30-5:00pm and being a family of four, we were at the counter deciding our orders. This lady told us to "scoot, scoot, scoot) a couple of times to make way for people who were queued behind us and she wasn't being friendly about it at all. We also noticed she asked the customers in front and behind us if they had allergies but didn't even bother to ask us.When she was getting our orders, it felt like we were such a bother and there were times she wasn't even making eye contact.It was a different story how she was with the other customers and we were wondering was it because we were Asians as well?The only saving grace aside from the ice cream was her colleague who was treating all customers equally with excellent customer service.Hope this type of behaviour will be corrected soon.
Staff is amazing! Ice cream always delivers! Always pumped to try the flavours of the month! The chocolate malt honeycomb is my favourite regular flavour. But my all time was whiskey cornbread!
Ever since the pandemic started we’ve shown up every months for the new. Always high anticipation then. Usually we eat pints but have been known to get an extra single scoop to eat right away. 2022 goal is accumulate enough stamps for a free ice cream and Also not lose my stamps. Very friendly staff. I recommend chocolate brownie fudge and prefer other vegan flavours that are not a sorbet like the snicker one last month. My family loves the chocolate honeycomb, both lychee and in particularly the Bernadette were a hit - everyone likes donuts. A picture of that label was sent to our friend Bernadette. She liked the thought but had never heard of Marcus ice cream. It was a shock! Keep on developing new flavours - especially cashew milk vegan.
Nice, tasty collection of choices and friendly staff. Have always enjoyed visiting with family. Could you pls add a few more dairy free and vegan options.
Got the chocolate, salted caramel, field strawberry buttermilk, and mulled wine sorbet. Top notch ice-cream. Loved the salted caramel. Reasonably priced and worth the detour!
Best ice cream in Calgary, hands down. Need we say more? Have a taste for yourself!! The creaminess is unmatched!