We thoroughly enjoyed our stay! Thank you so much for breakfast, luxurious feeling large room, quiet weekday pool, and overall clean and lovely stay. We had a blast. Would definetly stay again. With kids age 7 and 2 (4 year olds) would highly recommend the executive queen suite with sofabed. Remember to book breakfast with your stay as it is not complimentary. Though it was a delicious hot and cold bar.
WARNING DO NOT STAY HERE FOR ANY KIDS OR TEENS TOURNAMENTS We were here with our spring league hockey team for a weekend tournament May 6-8 .. Saturday evening was walking out with my son and husband for my Mother's Day dinner and was stopped by an Indian man who told me he wants me to watch a video and to pick out who is in the video he was very stern and angry so I was concerned the hockey kids did something bad .. obviously he knew who my son was he was with me .. he proceeds to show me a video of about 10 teens waiting for an elevator my son included ..2 teens tapped the wall where the elevators were and my som ( had a towel wrapped around his head) made the mistake of turning around and his towel hit the sign and it fell (the sign was a plastic clip sign with paper and a plastic front ) …. I was waiting for something awful to happen on the video .. he points and says. You see that is that your som he has caused damages and you must pay .. I made him walk with me to the elevator where it occurred not one scratch only a tiny little gold nail still intact .. I then asked to see the sign when he brought it out I said this is worth 5 bucks maybe 10 he got extremely angry wouldn't even look me in my eye and said he's no longer telling me the price and wants me out of the hotel and called police .. very unprofessional very immature hates women and children .. singled out my biracial child so he's also racist and proceeded to blame me and tell me all the wrongs our hockey team as well as the other 2 teams staying there did to the property … police finally came watched the video and snickered took him aside talked to him and told me we could stay the night we weren't getting kicked out .. I'm still in shock missed my Mother's Day dinner at the Brazilian steak house and. Will NEVER EVER stay at another holiday inn
Renovated facility that offered a pleasant surprise. We spent the night there prior to flying out of YCC. They offered to keep our vehicle there for the week that we were gone for at a very reasonable rate and provide shuttle service to the airport in the early am for our departure. Staff went above and beyond when the shuttle was not available and had a prepaid cab ready waiting to take us to the airport that morning. On our return late at night a similar situation at the airport were the shuttle wasn’t available a cab was provided to take us back to the hotel late at night. They provided a wonderful full meal breakfast voucher in their restaurant so we left in the morning happy on a full stomach. Can’t say enough good things about the front counter staff. Will be there again soon.
Thank you for being home away from home for me and my family. And Loooooove the hot tub also the 1250 restaurant prices and food quality should make the restaurant a local stop. A heaping plate of beef nachos that 2 people can't finish? Go online and check out the price. Then go try them.
The staff were very friendly, and there were no issues with the rooms themselves. Unfortunately, the hotel was replacing the hallway carpets while we stayed there and it made hallway carts extremely noisy. Either because of the renovations or the material of the door, we could hear EVERYTHING from the hallway as if our door had been open. It was incredibly frustrating to be woken up by people talking, babies crying, dishes clanking, etc. Certainly did not meet my expectations for this stay, but I think it may be a temporary issue. I wish we had known in advance what we were getting into. We would’ve stayed elsewhere.
Was planning to stay here this weekend. My medical apt was changed from today to Monday so called to request I bump my reservation from Fri and sat night to sat and sun night. Still two nights and the front desk manager refused saying it was past 24 hrs cancellation. Despite explain the situation. She refused to change the reservation. So I just get to be out 100. Oh and you can’t ask to speak to the owner he doesn’t even live in the country. Awesome.
Whilst not steeped in elegance or grandeur this location is a good choice for solidly 'hotel' experience. Too often I have seen hotels which remind me more of motels, fortunately this is not one of them.The public areas and rooms are clean, well kept, and tastefully furnished. In house hotel amenities are open except at night. Staff are pleasant, well mannered, competent and knowledgeable.Overall this hotel punches above it's official weight of three stars. Kudos to staff and management.
Fresh, clean looking decor, elevator and hallway doors are very narrow and difficult to navigate a luggage cart trhough. Great food at resturant! I would rebook this hotel.
Our flight was delayed so West Jet provided us with this hotel for the night. We checked in at around 1am, and though I was told they had a 24hr free shuttle, the last shuttle was for 8pm but our flight was not till 11:30pm. Despite this inconvenience, I had to book the shuttle for 8pm as I had no other choice. Before sleeping I checked the breakfast time online. When I called in for breakfast the next morning, they told us breakfast is done being served and said their online time might’ve been incorrect. They then put me on hold every time I tried calling (I called about 4 times) to try and ask if we could receive a shuttle ride to the airport to use our vouchers there for breakfast - which ultimately did not happen due to their lack of service. I ended up paying out of pocket for breakfast. Then as I was in my room, someone bangs on my door and it is a front desk worker, who tells me checkout was at 11am and that if we don’t get out before 2pm they will charge me for another night. No one had made me aware of this when I checked in and that only provided me with 20 minutes to get organized, pack up, get ready, and leave. In a frenzy, I quickly threw everything into my suitcase and felt as if someone had just kicked me to the curb. This was single handily a terrible experience for me, I felt ignored and toss aside the entire time. I was told over and over that there was nothing they could do now after they failed to communicate properly with their guests. I do not recommend this hotel to ANYONE - it added stress and made me feel so diminished after an already long day of travelling.
Rooms were quite nice and service and whatnot. Pretty nice overall just not 5 stars