Very emotional writing this review. I have been going to Caffe Beano every single day since working at my new office. I have referred my friends family and coworkers to go to this cafe with having usually a great experience. Today however was the last day I will go there. I ordered a small coffee that was a total of $3, after receiving the coffee I went to put my fixings in. I was approached by one of the employees to say my card was declined loudly, I went back to pay again and the machine said declined again. It was impossible, I had more than enough funds to pay and while checking my bank account on my app I saw the -3.00 charge went through on my end. I showed the guy who was serving me that the charge did go through and he asked another older lady in the back what to do and she said I don’t care if it didn’t go through on machine it’s not paid for. Then he had every other associate look at my bank account- MEANWHILE THE WHOLE COFFEE SHOP WAS LISTENING AND NOT BEING SERVED IN LINE.This is the most embarrassing situation I’ve ever been in especially working in the customer service industry this is a huge no. With tears down my face I gave them the coffee back, said this is absolutely disheartening and unfortunately will no longer visit this spot again. I’ve never seen any other of their more important regulars treated in such a way. And all over a 3$ coffee that I clearly paid for and didn’t get to enjoy.
Items I tried today:- YYC hot choco: I personally dont like matcha taste so this is not the right one for me- Vietnamese ice coffee: as a Viet, I am suprise that it's taste ways better than I expect. Not so many western coffee shops serving Viet Coffee, you must try if you want something new.*friendly staff and nice decor outside
We had a great coffee date at Beano. We all had the YYC Hot chocolate, which was amazing.We all tried different food and snack items. Everything was fresh and delicious (totes try their bagels).Friendly service.My only complaint is I wish they took credit cards.
I’ve been a few times now and it’s always a good experience! Staff are friendly and it’s overall just a feel good, diner style cafe! I tried the yyc hot chocolate fest seasonal hot chocolate, which is a matcha mint hot chocolate! It was so good! Worth a try before hot chocolate fest is over!
Amazing low key atmosphere, friendly staff, cool seating area with two levels, great menu including always have gf baked goods/options. The banana bread is sooo yummy!
Items I tried today:- YYC hot choco: I personally dont like matcha taste so this is not the right one for me- Vietnamese ice coffee: as a Viet, I am suprise that it's taste ways better than I expect. Not so many western coffee shops serving Viet Coffee, you must try if you want something new.*friendly staff and nice decor outside
Best morning glory muffins!! One of the first cafes I visited when I moved to the city 10 years ago and remains one of my favourite!! Love grabbing a coffee and sitting outside!
Vegan Hot chocolate for yyc hot chocolate a sad experience. Not hot, no whipped topping. First time they forgot the mint flavouring. They could have had coconut whip cream ….
Simply the best! Better than all the rest! The coffee is better than anyyywhere.The staff could smile a bit more. But when your coffee is that good, and the vibe is that hip, who wants to smile anyway? Drink yer coffee n shut up.
This place has stood the test of time, and has been open for 30 years for a reason. They have a created a social place to enjoy a good cup of coffee and some good desserts. I appreciate their compliance to the COVID mandates. I recommend trying the Vietnamese style latte, it is my go to.